Systems Application Analyst

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Department : Student Systems

Time Type : Full time

Work Modality :

Hybrid 02 (On Campus 2 days / Week)

Union :

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description : Summary :

The Systems Applications Analyst is a key member of the Office of the University Registrar (OUR) Student Systems group. This individual manages and maintains ServiceNow and SharePoint web applications, as well as business intelligence data and reports used by OUR. This individual works very closely with each of the OUR areas to assess, train, and assist with the implementation, conversion and customization of administrative software solutions. This individual also manages the creation, monitoring and editing of all web content for the Registrar's website and portal pages. This individual is responsible for creating and maintaining all forms published by the OUR. They work with the Office of Information Technology (OIT) business analysts and other student service units (AUC, OSA, OFA, etc.) to support this goal.

Other priorities include management of department IT assets, new hire onboard training for various information systems, hardware, and software diagnostics to resolve workstation issues. This position reports directly to the Assistant Registrar for Student Systems and works closely with the Reporting Coordinator, the Business Intelligence Analyst and the Assistant Registrar for Information Systems and Analytics under the leadership of the Associate Registrar for Information Services and Student Systems. The position requires the highest level of discretion in handling sensitive data and confidential records.

Essential Functions :

• Manages and maintains projects related to the ServiceNow and SharePoint web applications.
• Works with OIT on configuration design of projects within both applications.
• Coordinates all UAT and troubleshoots issues related to these platforms.
• Provides training and support as needed.
• Runs internal strategic meetings to review project statuses, testing and proposals.
• Maintains the OUR and web and portal pages to ensure accuracy of all academic information and compliance with all university standards as outlined by UCM and OIT.
• This individual is responsible for meeting deadlines for technical changes to navigation and subsite build-outs.
• This individual works with the Assistant Registrar and peers on the CPC to assist OIT in testing for software and application patches / upgrades and web redesign projects.
• Assists in the development and maintenance of electronic forms published for use on the OUR and web pages as requested.
• This individual runs internal strategic web committee meetings to ensure continued accuracy and improved quality of end-user web experience.
• This individual assists with internal training in the OUR on technologies used including but not limited to the production of video tutorials and in-person trainings.
• Creates, audits and maintains documentation of technologies used within OUR for internal staff and the AU Community in accordance with industry best practices.
• As a project support coordinator for the OUR, this individual consults with the Assistant Registrar, systems analysts, programmers, and end users to gather information about : functions, features, data requirements, input / output requirements, internal / external checks and controls, hardware and operating system environment, and interfaces with other systems.
• This individual is responsible for designing and / or writing program specifications based on consultations with others to streamline and improve productivity in systems that support the student experience.
• This position will perform other duties as assigned by the Assistant Registrar, Associate Registrar, and University Registrar.

Position Type / Expected Hours of Work :

Salary Range :

Required Education and Experience :

Preferred Education and Experience :

Travel Required :

Additional Eligibility Qualifications :

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Salary : $65,000