What are the responsibilities and job description for the Urgent Care Veterinary Practice Manager position at American Veterinary Group?

Description

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? UrgentVet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care.

About UrgentVet :

UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our unwavering mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care.

UrgentVet bridges the gap between daytime general practice and emergency / overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting / diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment.

About the Position :

The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture.

As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians.

Position Details

Patient Advocacy : Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care.
Community Engagement and Brand Ambassadorship : Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community.
Inclusive Workplace Culture : Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.

A dditional Details :

Reports to the Regional Director of Operations, UrgentVet

Typically scheduled 40-45 hours / week and, because of the nature of the veterinary profession, longer hours are likely from time to time

Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Work hours are 3-11pm on weekdays and 10am-8pm on weekends.

Skills, Knowledge, and Expertise

Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team

Excellent communication skills, with emphasis on active listening and timely follow-up

High level of self-awareness, with a willingness to receive feedback and continuously improve

Skilled in de-escalation and conflict resolution techniques

Negotiation and persuasion skills, with the ability to influence outcomes and build consensus

Innate leadership skills, including humility, vision, and the ability to take calculated risks

Confidence in decision-making and ability to inspire and motivate others

Proven track record of being trustworthy, reliable, and maintaining confidentiality

Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams

Teachable mindset, with a strong desire and ability to learn new concepts and skills

Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving

Team awareness, with a focus on fostering collaboration and inclusivity

Ability to inspire and motivate team members to achieve goals and overcome challenges

Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement

Proficiency in delegating tasks and leveraging team members' strengths

Capacity for immediate course correction in response to changing circumstances

Commitment to collaboration and fostering a positive team environment

Professionalism in all interactions, both internal and external

Specific knowledge of veterinary practice operations and industry standards

Critical thinking skills, with the ability to analyze situations and make sound decisions

Flexibility to adapt to changing circumstances and priorities

Effective time management skills, with the ability to prioritize tasks and meet deadlines

Proactive approach to identifying and addressing issues before they escalate

Strong business acumen, with an understanding of financial management principles and practice growth strategies

Benefits

Opportunity for career advancement as UrgentVet Pet Clinic continues to grow and expand clinic locations throughout the country

Tuition assistance for prospective Veterinary Technician Students

Tuition reimbursement for Credentialed / Registered Veterinary Technicians

Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!

Health Care Plan (Medical, Dental & Vision Options)

401k Match

Generous paid time off (PTO)

Six (6) weeks of paid Parental Leave

One (1) Work / Life Balance day off

Short-term and long-term disability options

Supplemental insurance options

Discounted Veterinary Care

Scrub allowance

Hands-on and E-training

Professional growth opportunities

Bonus potential based on performance

At American Veterinary Group (AVG), we are no strangers to growth. In 2022, we hit an exciting milestone : over 100 veterinary practices within our family of hospitals and a footprint that extends across 10 states. We continue to grow and leverage our infrastructure to empower veterinary practices and professionals by providing exceptional support for hospital operations, medical expertise, recruiting, training, marketing, finance, and human resource functions. In short, we serve to support our family of hospitals and we got here by caring, listening, and fostering genuine partnerships with each of our veterinary hospitals to empower their strength, expertise, and medical autonomy at the local level.

Today, we get to call the 1,600 hospital employees, including over 200 veterinarians and 90 home office support staff, our colleagues, mentors, and cheerleaders. Tomorrow will bring us even more growth in talent and expertise. And the best part? There’s room for you at the table to also grow and be supported if you join our team!

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