What are the responsibilities and job description for the FIELD SERVICE REPRESENTATIVE position at American Water Company?
Requisition ID : 107703
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE : AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Primary Role
Performs required service duties within the Customer Service and Distribution Department.
Work Schedule : Tuesday - Friday Noon - 8 : 00 PM, Saturday 7 : 30 AM - 4 : 00 PM
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Key Accountabilities
- Operates pipe location equipment for line locations, curb box locations, and PA One Calls. Makes PA One Calls for emergency or routine work. Performs investigation, sounding and pinpointing of leaks. Performs locating, uncovering, and operating of main line and service line valves of various sizes using shovel, digging bar and valve key.
- Maintains, operates, and repairs hydrants. Replaces or repairs broken curb box lid, meter tile lid, or valve box lid. Completes all necessary forms and field notes and uses distribution maps and records.
- Sets up barricades and places safety lights around current or previous worksites. Performs emergency plumbing repairs, using solder, compression or threaded fittings. Installs, removes, resets, or repairs water meters of various sizes.
- Perform meter work in confined spaces. Reads and rereads meters. Inspects customer service lines and meter sets to ensure proper installation. Inspects proper backflow devices and completes associated forms. Investigates complaints and determines corrective actions per company procedure and communicates with customer. Performs various collection activities, turn offs, reconnects, and the delivery of notices. Investigates illegal water usage.
- Maintains a properly equipped vehicle. Drives vehicles and / or trucks in performance of general job duties. Directs the activities of any personnel assigned. Completes general service work using computer.
- May be required to operate / run blow-offs, take new main or main break bacteria samples to plant and / or spread salt (requires lifting 50lbs.)
- Meter maintenance work may include large fire meters and / or pipe work
- Performs other duties as assigned by supervisor.
Knowledge / Skills
Experience / Education
Certifications & Licenses
Work Environment
Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Join American Water...We Keep Life Flowing
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
