Senior Growth Strategy Analyst

Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an Oncourse SUPER Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.

Position Summary:

The Senior Analyst, Growth will be responsible for delivering insights and contributing to projects that help drive revenue and customer lifetime value growth at Oncourse Home Solutions.

Reporting to the Director of Products, Pricing & Retention, the Senior Analyst for Growth Strategy & Operations will support strategic and analytical projects across Revenue functions such as Product & Pricing Strategy, Sales Strategy, and Customer Retention. You will work closely with Marketing & Growth leadership to develop and implement strategic initiatives to increase Oncourse s customer lifetime value. A typical week will include working with team members across functions such as the Contact Center, Finance, Business Intelligence, and Marketing on highly visible and impactful projects. A core initiative for this role will be to develop, maintain, and derive insights from revenue management analytics such as customer add/loss trends, sales and channel mix, and price changes.

Located at our office in Naperville our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model is required (generally in-office T-TH and remote M & F).

Responsibilities include but not limited to:

• Identify improvement opportunities and insights from large data sets (multiple dimensions, measures, 100K records) independently and synthesize them for leadership review.
• Explore BI systems to extract data and build reports to track performance of initiatives and run-the-business metrics
• Coordinate cross-functional workstreams with a diverse mix of team members from Finance, Contact Center Operations, BI, Sales, Marketing, etc. to understand how business processes impact data and drive operational improvements.
• Contribute to the development of strategic planning and execution of projects that seek to increase Oncourse customer lifetime value
• Build reporting to track key metrics, identify areas that need improvement, recommend actions, and see the actions through to implementation.
• Manage your own projects by breaking work into key milestones and dates. Prioritize work using the 80/20 rule for impact vs. effort. Stay organized so marketing leadership maintains visibility on projects and can provide guidance on next steps.

We're Excited if this is You

Experience Required:

• 4 years of experience in Consulting, PE/Banking, rotational development program, or relevant functional and industry experience.
• You enjoy exploring data and proactively generating actionable insights, figuring out how to efficiently improve key metrics, and collaborating with and influencing other teams to drive meaningful change. You must be comfortable working cross-functionally and in areas where you may not be an expert.
• Must be comfortable using a BI tool (Looker experience a plus) to build your own reports and extract data.
• Experience working directly with team members across multiple functions.
• Extensive experience in Excel for analysis (modeling a strong plus).
• Comfortable operating independently a confident problem solver, self-starter and communicator who is comfortable influencing others.
• Strong business acumen, analytically driven and detail oriented.
• Roll-up-your-sleeves mentality we run a lean team and get things done.
• Highly agile and comfortable with ambiguity.

Education

• Bachelor's Degree or higher preferred.

Certificates, Licenses, Registrations

• None

Computer Skills Needed to Perform this Job

• Proficiency in Microsoft Office Suite (Word, Excel)
• Proficiency in Looker or other BI tool

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies:

Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Problem Solving: Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process.

Intellectual Horsepower: Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.