VP - Software Development and Digital Transformation

Job Description

Job Description

Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6 million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water / gas / electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water / gas / electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and / or harassment.

We offer a compelling total rewards package including but not limited to the following benefits : healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Position Summary

Reporting to the CTO, the VP of Software Development and Digital Transformation will provide strategic leadership and oversight across multiple functions within the technology department, focusing on custom software development and digital transformation initiatives. This leader will champion Agile methodologies, modern software development practices, and emerging technologies to deliver innovative, scalable, and secure solutions that drive business growth and enhance customer experiences.

As a member of the IT senior leadership team, the VP will play a key role in shaping the organization’s technology strategy, making investment decisions, and fostering a high-performing, collaborative, and results-driven culture. This individual will lead efforts to modernize the company’s software platforms, streamline development processes, and enable digital transformation to support organizational objectives. This is an exciting role for someone who wants to lead transformative software development initiatives and drive digital innovation, positioning the organization for long-term success in a dynamic and competitive market.

This position is based in our Chicagoland office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) presence is required. Business needs may also require in office time and M & F when needed.

Responsibilities Include but Not Limited To :

• Provide leadership and oversight for software development teams responsible for custom applications, workforce optimization systems, and digital transformation initiatives.
• Lead Agile software development teams, ensuring the successful adoption of Agile practices to deliver high-quality solutions that meet business needs efficiently and effectively.
• Drive modernization efforts, including the adoption of cloud computing, SaaS solutions, DevOps practices, and MEAN / MERN stack technologies, to enhance scalability and efficiency.
• Oversee the design, development, and delivery of software solutions leveraging technologies such as MongoDB, Express.js, Angular, React, and Node.js.
• Foster a strong customer-centric mindset within the technology teams, partnering with business stakeholders to identify opportunities for innovation and maximize return on investment.
• Define and implement modern development practices, including CI / CD pipelines, microservices architecture, and API-driven integrations, to ensure efficient delivery and maintainability of software solutions.
• Identify, assess, and mitigate risks related to software development and delivery, ensuring successful project outcomes and operational stability.
• Define and track key performance indicators (KPIs) to measure team productivity, project success, and overall value delivery, while fostering accountability and a results-driven culture.
• Manage vendor and system integrator relationships, negotiate contracts, and ensure the cost-effective delivery of technology solutions.
• Collaborate with QA and project management teams to define release schedules, minimize technical debt, and ensure quality standards across all deliverables.
• Promote a culture of continuous learning, improvement, and innovation within the software development teams.

We're Excited If This Is You

Experience And Qualifications For This Role

Computer Skills Needed to Perform the Job

Education

BS or MS in Computer Science or equivalent work experience required.

MBA (preferred)

Certificates, Licenses, Registrations

SAFe Agile Certified or PMI Agile Certified Practitioner (PMI-ACP) (Preferred)

Experience Managing Software Teams developing on MEAN / MERN stack.

Competencies

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he / she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty.

Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his / her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.

Join our SUPER Team and Enjoy Amazing Benefits!