What are the responsibilities and job description for the Client Support Advisor position at American Waterworks?
Description :
American Waterworks, a regional leader in the foundation repair and foundation industry, is looking for a Customer Care Specialist to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks, we also redefine for our employees. We want our employees to know that they are the most valuable to us and to experience success in a way they never imagined for themselves.
The Customer Care Specialist is the primary contact with our customers, potential customers, and other parties for setting sales appointments leads, scheduling annual maintenances and service opportunities, scheduling installations, and following up on a variety of issues.
ESSENTIAL JOB FUNCTIONS
- Represent us by answering calls, setting service and sales appointments, scheduling production installations, and following up with customers on various issues
- Provide tactical support to other departments of the company
- Keep customer records and database current
- Communicate with customers to ensure their satisfaction with our work
- Provide customers with a remarkable experience
Purpose, Mission, Values
Benefits
Requirements :
American Waterworks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations-HR@AmericanWaterworks.com or you may call us at 800-795-1204
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