Coordinator, SENSE

Job purpose

This position will actively service new and current SENSE clients through processing applications and customer service.

Duties and responsibilities/essential function

Provide support to new and current SENSE schools, including students, instructors, and administrators, via phone calls, emails, and web requests, zoom meetings

• Provide Technical & SENSE System Support
• Support and schedule Zoom meetings for new SENSE registration onboarding
• Process SENSE Levels I and II school registrations
• Process SENSE Level I and Level II Enrollment Requests
• Process SENSE Level II graduation requests
• Keep client’s records up-to-date
• Keep clients informed of program changes and updates

Print, sort, and prepare school and student certificates for mailing

• Provide support for the Education & Training Department, as necessary
• Other duties as assigned

Reports to

Program Manager, SENSE

Direct Report(s)

None

Qualifications/competencies

Required Qualifications include:

High school diploma or equivalent

• Have previous customer service experience
• Ability to be detail-oriented with excellent organizational skills and self-motivated
• Ability to be professional and have a positive attitude
• Ability to follow written and established procedures
• Possess strong written and oral communication skills using email and telephone communications
• Possess excellent working computer skills (Microsoft Office, Excel, Outlook) and perform data entry with speed and accuracy
• Possess a strong commitment to learning and willingness to take on additional responsibilities as necessary
• Ability to deal with confidential information and/or issues using discretion and judgement

Preferred Qualifications include:

Associate or Bachelor’s degree

• Working experience in a non-profit organization
• LMS System (such as Moodle, Though Industries) experience
• Microsoft Dynamics CRM experience

Being multi-lingual

Working conditions

Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators;

• Must be able to work occasional overtime;
• Must be able to learn company standards and ensure applicants meet minimum requirements
• The noise level in the work environment is usually moderate.

Physical requirements

• The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds.