What are the responsibilities and job description for the Scheduling Coordinator position at American Window Film?
The Scheduling Coordinator keeps the office moving by managing installation activity, providing outstanding customer service, and keeping accurate records. The role requires a high level of organizational skill, a passion for supporting a team of talented installers to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys helping support a team, interacting with customers, is able to organize multiple workstreams simultaneously, and is passionate about running a tight ship while creating a positive team environment.
Job Responsibilities
Job Management
Schedule installation activity using online tools including CRM, and in-house software, balancing factors including customer’s desired delivery date, installer skill, and availability, job site requirements, and materials availability
Ensure the correct film is available for the job by accurately managing inventory, collaborating with other offices, and placing timely orders with suppliers
Understand site access requirements and organize access equipment like scissor and boom lifts
With support from the corporate contracts and insurance team, prepare and submit pre-job paperwork including safety and access plans
Customer Service
Work with the Operations Assistant to ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
Help update deal information throughout the job lifecycle
Financial Management
Maintain good quality records using online tools like G-suite
Support the management of film inventory ensuring job consumption and monthly checks are accurate and timely
Support the management of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks
Teamwork
Be flexible and seek out opportunities to help other office team members experiencing high volumes of work to maintain a high level of productivity and customer service by stepping into Ops Assistant and Ops Manager duties as required
Qualifications
Bachelor's Degree in a relevant field or commensurate experience
Responsive and friendly customer service
Effective organization of multiple concurrent activities
Diligence to support the team throughout the job process
Strong written and verbal communication skills
Familiarity working with online tools like g-suite
Knowledge of window film is a plus but training will be provided
CRM experience is a plus
Benefits & Perks
Paid Time Off plan for full time employees
Medical, Dental, Vision, and more
For eligible employees
401(k) : American Window Film will match 3% of what you contribute
American Window Film Perks :
Family & Friends Day - take an extra day off and get $300 to spend time with family and friends.
People Helping People - take an extra day off to help someone out or contribute to a worthy cause
Fitness, Health and Wellness allowance - get $250 towards any health and wellness activity
We not me time - get $300 when you spend time with a co-worker outside of work
perks subject to terms and conditions and may change at any time
PAY RANGE : $26 - $30 / hour
Our Core Values
Create Loyal fans - We create an environment that people love
Authenticity Matters - Trust is built one job at a time
Be Excellent Together - We support our teammates
We Embrace Change - How we got her today is not how we will get there tomorrow
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