Order Entry Specialist - Columbia, MD

Four Generations of Experience

Job Requisition: 0436

Job Posting: Order Entry Specialist

Date Posted: 10/10/2024

Location: Columbia, MD (Corporate)

Reports to: Customer Service Supervisor

Order Entry Specialist - Columbia, MD

American Wood Fibers (AWF) is a manufacturer of both consumer and industrial products that are sold to multiple manufacturers as well as pet, agricultural, and home-heating markets. AWF is comprised of 450 employees and holds operations at 11 locations, generating over $100M in annual sales revenue. We are currently seeking a candidate for the Order Entry Specialist role in our Columbia, MD location.

KEY RESPONSIBILITIES:

• Interacting with customers and vendors via phone and email, processes customer orders from order entry until completion of customer delivery.
• Communicates any issues in completing order shipments and diligently works in finding solutions to complete orders.
• Accurately enters orders and communicates shipment details with customers, internal and external production, and shipping teams.
• Documents all customer interactions and history in Customer Relationship Management (CRM) database on a daily basis.
• Works closely with Account Managers in managing customer’s orders, shipments and inventory.
• Confident in Managing multiple Excel spreadsheets and other Microsoft office programs.
• Monitors and addresses open orders that might be in jeopardy of not meeting their ship date.
• Works closely with multiple plant personnel to ensure orders are scheduled and delivered.
• Prospecting and/or qualifying new leads to assist with sales campaign activities.
• Engage in inside sales for seasonal items.

REQUIREMENTS:

• Associate’s Degree preferred but not required.
• 2-year experience with order entry preferred.
• Experience with EDI (electronic data interchange).
• Takes initiative to problem solve.
• Ability to perform in a fast-paced environment with rapidly changing priorities and competing deadlines.
• Has strong organizational & communication skills (both written and oral).
• Proficient in MS Office.
• Accurate data entry skills including processing credit card payments.
• Professional phone manner and effective written communications skills.
• Detail oriented and able to handle multiple priorities.

Job Type:

Full-time
Non-Exempt

Pay:

$23.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8-hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Columbia, MD 21046: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Order Entry: 2 years

Work Location: One location

For consideration…

Due to the nature of our business, American Wood Fibers requires a tobacco and smoke-free environment. We offer a competitive package to include health, dental, vision and life insurance, plus profit bonus, paid time off and matching 401(k). If interested please apply at: https://awf.jotform.com/232075762423050. For more company information, please visit our web site www.awf.com AWF is an EEO employer.

Corporate Office

9740 Patuxent Woods Drive, Ste. 500

Columbia, MD 21046

800-624-9663 / 410-290-8700

Fax 410-290-6660

Other Locations

Jessup, MD / Schofield, WI / Pella, IA / Lebanon, KY / Marysville, CA / Marshall, TX / Circleville, OH / Marion, VA / Jamestown, CA / Laurinburg, NC

Job Type: Full-time

Pay: $23.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Order Entry: 2 years (Preferred)

Ability to Relocate:

• Columbia, MD 21046: Relocate before starting work (Required)

Work Location: In person

Salary : $100