What are the responsibilities and job description for the Front Desk Supervisor | Hospitality | Full Time position at American Youth Hostels?

Job Description

Join Our Team as a Guest Service Supervisor at HI USA San Diego Hostel!

Would you love to interact with travelers from all around the world and welcome them to your city? Hostelling International USA is looking for a Guest Services Supervisor to join our dynamic team at the San Diego hostel. In this role, you'll play a key part in overseeing front desk operations and ensuring a welcoming and efficient atmosphere for guests. We’re seeking someone with strong problem-solving abilities—someone who can independently assess situations, identify areas that need attention, and take initiative to develop solutions. You’ll thrive in this role by proactively managing tasks, solving challenges, and creating a positive experience for our guests and staff.

Position Details :

Pay : $20-22 per hour

Shifts : Thursday – Monday, Tuesdays and Wednesdays off

Type : Full time, benefits eligible

Benefits : Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).

Perks :

Free stays at other HI USA hostels (subject to availability)
Discounts on hundreds of brands
On-the-job training
Opportunities for growth within HI USA
Friendly and inclusive work environment

Responsibilities :

Supervise Front Desk staff and provide coverage in case of staffing shortages.

Ensure all bank deposits are made and maintain the safe, providing change as needed.

Complete daily paperwork for each shift, including records of overnight fees, sales, and rentals.

Welcome, register, and orient guests with cultural sensitivity and address language barriers.

Take individual and group reservations by phone, email, or online system in a friendly, accurate, and efficient manner.

Conduct hostel tours and encourage guest feedback to enhance their experience.

Ensure the security and safety of the hostel, guests, and staff by following hostel procedures.

Promote HI USA memberships, the hostel, and local attractions to guests and visitors.

Uphold the mission of HI USA : “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling.”

Perform various tasks such as laundry, cleaning, bookkeeping, and food preparation.

Provide overnight, on-call assistance in case of emergencies.

Use your problem-solving skills to assess situations and prioritize tasks independently, ensuring everything runs smoothly.

Complete additional tasks or projects assigned by management.

Skills / Qualifications :

1 year supervisory experience in a customer service / hospitality setting required

Strong organizational skills with the ability to handle multiple tasks and projects simultaneously

Accurate cash handling and receipt recording

Proficient in reservation systems or ability to quickly learn

Effective conflict resolution skills, able to act in a crisis and escalate when necessary

Computer literate, familiar with WINXP, MS Word, Excel, and Outlook

Willingness to work evenings, weekends, and holidays as required

First Aid and CPR certification preferred; training can be provided

Ability to speak a second language is a plus

Physical Requirements :

Regularly sit, use hands and arms

Frequently stand, walk, talk, hear

Occasionally climb, balance, lift / move up to 50 pounds

Vision : close, peripheral, color, depth perception, adjust focus

Moderate noise level

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.

If you're passionate about hospitality and creating memorable experiences, apply today to join our team!

Want to see what a day in the life at HI USA looks like? Follow us on  TikTok !

Salary : $20 - $22

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Front Desk Supervisor | Hospitality | Full Time

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