What are the responsibilities and job description for the Guest Services Associate | Part Time position at American Youth Hostels?

Join Our Team as a Guest Service Associate at HI USA Santa Monica Hostel!

Would you love to interact with travelers from all around the world and welcome them to your city? Join HI USA at our Santa Monica hostel, located on vibrant 2nd St. We are currently accepting applications for a part time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring guest contact and the reception desk runs smoothly, efficiently, and in accordance with hostel policy.

Position Details :

Pay : $19.80 - 20.20 per hour ( $1 differential for overnight shifts)

Schedule : Sunday; Thursday - Friday (Working); Mon - Wed & Saturday (OFF)

Type : Part Time

Benefits : Vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).

Perks :

Free parking
Free stays at other HI USA hostels (subject to availability)
Discounts on hundreds of brands
On-the-job training
Opportunities for growth within HI USA
Friendly and inclusive work environment

Role Objectives & Responsibilities :

Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity

Handle individual and group reservations via telephone, email, or online

Conduct hostel tours and gather guest feedback

Follow procedures to ensure the security and safety of the hostel, guests, and staff

Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals

Perform various tasks including laundry, cleaning, bookkeeping, and food preparation

Provide information on HI memberships, the hostel, and local area to guests

Promote HI USA's mission : "To help all, especially the young, gain a greater understanding of the world and its people, through hostelling"

Positively represent HI USA to guests, callers, and local officials

Provide overnight, on-call assistance for emergencies

Perform other duties as assigned by management

Skills / Qualifications :

High school diploma or GED

Preferred : Customer service experience, hostelling experience, and the ability to speak a second language

Excellent communication skills and ability to handle cash accurately

Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies

Ability to multi-task in a fast-paced environment and work independently or as part of a team

Computer literacy (WINXP, MS Word, Excel, Outlook)

Willingness to work evenings, weekends, and holidays as required

Preferred : First aid and CPR certification (training can be provided)

Physical Requirements :

Regularly required to sit, use hands and arms

Frequently required to stand, walk, talk, and hear

Occasionally required to climb or balance

Must be able to lift and move up to 50 pounds

Specific vision abilities required : close, peripheral, color vision, depth perception, and the ability to adjust focus

Noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.

Want to see what a day in the life at HI USA looks like? Follow us on TikTok!

Salary : $20 - $20

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Guest Services Associate | Part Time

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