What are the responsibilities and job description for the COOKIES Retail Sales Associate position at Americann Made LLC?
General SummaryThe magic of Americannmade ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A sales position at Americannmade (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Americannmade's top executives started their careers as retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Americannmade. Americannmade stores are ideal for building capability in creating partnerships and developing the leaders of tomorrow. As a sales associate, you will be an integral part of bringing the magic of Americannmade to life. Sales associates provide outstanding customer service, meet hourly sales on a personal and departmental basis, and demonstrate superior product knowledge to customers. Sales associates create a shopping experience that will make the customer feel welcome and comfortable including the greeting of the public, upkeep of merchandise within the store, update store signage / screens, update Instagram stories, generating sales, cash register operations (POS), deliver cannabis goods, loss prevention and adherence to all company policy / store standardsEssential Job FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Responsible for greeting guests at the doorOffer guest tours of the sales floorInforms guests of specials and all pertinent information regarding their experienceDevelops and maintains office forms and procedures, and assists with administrative tasksAnswers the central telephone system and directs calls accordinglyAccurately and efficiently complete all sales transactions and maintain parallel compliance with POS Answers questions, in person, electronically and by telephone; responds to inquiries and redirects to the appropriate person, official or departmentEnsures functionality of store hardware and operates them as requiredSorts and distributes incoming mail Intake, sort, unpackage and restock incoming packages and cannabis goods Sort, unpackage, restock and merchandise incoming inventory orders Process, merchandise and tag invoices / cannabis goods Perform periodic inventory counts (i.e. daily, monthly, annually, etc.) Updates productivity board with current monthly specials and promotionsWith the approval from management, composes necessary review responses Maintains store supply inventoryExecutes office and janitorial cleaning as needed Operates in adherence to the Bureau of Cannabis ControlAssist in floor movesPrepare, fulfill and deliver cannabis goods in adherence to the Bureau of Cannabis Control regulationsAdhere to all company policies and proceduresMinimum Job QualificationsCommunication proficiencyEthical ConductFlexibilityInitiativeTime ManagementBasic Cash Handling SkillsMust be at least 21 years of age Employee ConductThis position has no supervisory responsibilitiesPhysical RequirementsContinually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandisingPosition requires prolonged periods of standing / walking around store or departmentAbility to carry boxes, products, and other necessary store related itemsFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process and deliver register transactionsAbility to regularly perform store maintenance, such as : sweep, mop, vacuum, empty trash, maintain all areas of business including back stockroom, employee break room, restroomsAbility to safely lift boxes up to 55 lbsComfortable climbing laddersExpected hours of workThis is a full-time or part-time position Weekend and holiday open availability is requiredTypical work days and hours are between Monday through Sunday, 4 : 00 a.m. to 11 : 59 pmOccasional overnight shifts may be required Schedules are subject to changeCustomer ServiceEnsure excellent experience for every guest by providing unmatched customer service, starting with : sincerely welcoming every guest in a timely fashion, maintaining outstanding standards in words, actions and all visual presentations beginning in the parking lot and continuing all the way into our facility, followed by personal appearance.Demonstrate and share solid product knowledge in order to accommodate every customer to the best of our ability.Convey the importance of customer service as outlined in the retail philosophy " our stores are a place where the word 'no' does not exist "Empower co-workers to use the best judgment in all customer service matters.Promote and monitor quality service among co-workers through training and acting as a positive role model.Initiate seamless customer service by making every effort to find merchandise for customers if the item is not in stock.Be personally available to all customers to communicate and identify their needs and address their questions and concerns.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
