What are the responsibilities and job description for the Sales Support Associate position at Americannmade?
Document
TITLE- Sales Support Associate
Scope
To ensure job description matches application's expectations of duties
Date Updated
January 2024 Version 1.0
Reports to : Director of Sales
Location : TopHat Distribution
Employee Name : Hire Date :
Who We Are
AmericannMade is a vertically integrated cannabis company. Our expertise in forming strategic partnerships within the cannabis community has allowed us to grow exponentially while remaining a privately funded company giving us the opportunity to deliver the best in cannabis genetics throughout California. With over 20 years operating in the State of California, AmericannMade is a leader in innovation and execution. Having multiple cultivation, distribution and manufacturing facilities along with 4 retail locations throughout Southern California, we can proudly boast that we are a true farm to head cannabis company.
General Summary
Sales Support Associates will play a vital role in ensuring the efficient and effective operation of sales, customer service, and order fulfillment processes of HOTBOX distribution and fulfillment facilities. Plays active role assisting with reporting in various departments. This includes collaborating with sales, order fulfillment, delivery, accounts receivable, and training departments to gather and analyze data, generate reports, and provide insights to support decision-making and performance evaluation. Sales Support Associates will be responsible for compiling sales performance metrics, order fulfillment status reports, delivery tracking data, accounts receivable aging reports, and training effectiveness evaluations. By actively supporting reporting and other sales related activities across departments, Sales Support Associates help to ensure transparency, accountability, and informed decision-making within the organization, ultimately contributing to the overall success and efficiency of sales and order fulfillment operations.
Essential Job Functions
- Acting as a liaison between departments :
Sales support associates need to effectively communicate and collaborate with various departments such as sales, order fulfillment, delivery, accounts receivable, and training to ensure alignment and coordination of activities.
This can include assisting with customer inquiries, processing sales orders, preparing sales and other reports, and maintaining customer databases.
Coordinating with the fulfillment team to ensure timely and accurate processing of orders, managing inventory levels, and addressing any issues or delays in fulfillment.
Working with the admin and delivery teams to assist with the schedule and coordinate deliveries, track shipments, and address any delivery-related issues that may arise during or after the delivery has been completed.
Assisting with invoicing, payment processing, and resolving any billing or payment discrepancies to ensure timely and accurate AR management as needed.
When necessary , providing training and support to HOTBOX AEs and account's staff on product knowledge, features, benefits, and any updates or new products to ensure they are well-equipped to assist customers effectively.
Providing excellent customer service by addressing customer inquiries, resolving issues or complaints, and ensuring customer satisfaction throughout the sales and order fulfillment process.
Maintaining accurate records of sales transactions, order status, customer information, and other relevant data to support business operations and decision-making.
Identifying and resolving issues or challenges that may arise in the sales, order fulfillment, delivery, or AR processes to ensure smooth operations and customer satisfaction.
Proactively identifying areas for process improvement, efficiency gains, or cost savings within the sales and fulfillment operations and collaborating with relevant departments to implement improvements.
Minimum Job Qualifications
Employee Conduct
This position has no supervisory responsibilities.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Expected hours of work
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Signatures
This job description has been approved by all levels of management :
Manager
Employee signature below constitutes an employee's understanding of the requirements, essential functions and duties of the position.
Employee Date
