What are the responsibilities and job description for the Client Case Manager position at ameriCARE Weatherford?
Job Description
The Client Case Manager at ameriCARE Weatherford is a key role responsible for ensuring exceptional client care and smooth operational management within our agency. This position requires a self-motivated professional who thrives in a fast-paced environment, can handle stressful situations with professionalism, and is committed to delivering high-quality service. You will work directly with clients, their families, and caregivers to create and oversee individualized care plans, monitor the quality of care provided, and address any concerns with empathy and efficiency.
This role involves balancing a variety of responsibilities, including client advocacy, caregiver training, and ensuring compliance with state regulations. Your ability to work independently while contributing to a collaborative team is essential. With a focus on building strong relationships, maintaining high standards, and solving challenges proactively, you will play a critical role in supporting our clients and ensuring they receive the care they deserve.
A background in healthcare and client care, such as Certified Nursing Assistant (CNA) certification or higher, is valuable for this role, as it requires a deep understanding of client needs and caregiver support.
Key Responsibilities
- Develop and manage care plans tailored to each client’s specific needs, conduct home visits to monitor care quality, and ensure client satisfaction through ongoing communication.
- Provide leadership and guidance to caregivers, including training and support to meet care standards. Assist in addressing performance issues and stepping in to provide direct care when needed.
- Ensure compliance with Texas Health and Human Services Commission (HHSC) regulations for Personal Assistance Services (PAS). Maintain accurate records, participate in audits, and conduct quality assurance reviews.
- Handle scheduling conflicts, caregiver absences, and other operational challenges efficiently. Navigate stressful situations calmly while maintaining focus on delivering quality outcomes.
- Foster strong relationships with clients, families, and team members to ensure seamless communication and service delivery.
Qualifications and Skills
This role requires a strong foundation in client care, problem-solving, and leadership. A CNA license or higher is required. This position also emphasizes a candidate’s ability to work independently, demonstrate empathy, and excel in a fast-paced, dynamic environment. Candidates should also have at least 3 years of experience in case management, non-medical home care, or a related field.
- Proven ability to work autonomously and guide caregivers effectively.
- Exceptional communication and interpersonal skills to build trust and ensure client satisfaction.
- Familiarity with care management software (e.g., WellSky), various apps, and office tools (Microsoft Office Suite).
- Ability to perform light physical tasks, including lifting up to 50 lbs.
Compensation and Benefits
- Competitive salary: based on qualifications and experience.
- Mileage reimbursement for travel related to client visits or agency business.
- Comprehensive benefits including dental, and vision coverage.
- Opportunities for professional development and certification reimbursement.
This is an excellent opportunity for a driven professional who is passionate about making a positive impact in clients' lives while managing operational and care-related responsibilities with precision and compassion. If you are ready to join a team dedicated to quality and client satisfaction, we encourage you to apply with us.
