What are the responsibilities and job description for the Front Desk Clerk/Night Auditor position at Americas Best Value Inn - Alachua?
Hotel Desk Clerk to provide a presence at all times in front office. Reliable for guests to check-in, check-out, extend their stay or communicate any requests, questions, and concerns. Also is the communication link between housekeeping staff, maintenance, and management.
The successful candidate will be a quick learner with a warm demeanor and friendly attitude, be team orientated, and a good problem solver with the ability to think outside the box. Must be able to work weekends and holidays.
Responsibilities and Duties
- Maintain a professional and friendly demeanor at all times
- Must be able to communicate effectively both orally and in writing; in an attentive, courteous and service oriented manner
- Must be able to multitask
- Maintain regular attendance, schedules may vary as required according to hotel needs
- Maintain high standards of personal appearance and grooming
- Must be able to show initiative, including anticipating guest or operational needs
- Register all guests in the proper manner, ensure all reasonable requests are met, and proper credit is obtained
- Remain updated on all rates, packages, room types and changes by season
- Maintain knowledge of all hotel facilities
- Answer telephones promptly, using proper telephone etiquette
- Post charges to guest accounts as deemed necessary
- Maintain a neat, clean, well-organized work area and ensure all safety rules and regulations are being followed
- Maintain a cash bank at the contracted amount at all times
- Properly balance shift work in a timely and correct manner
- Must be able to act with diplomacy and use good judgment when dealing with various guests/situations
- Learn rates, packages, locations and features of all rooms, and computer functions
- Ensure required items, maintain proper stock, and clean breakfast room
- Perform other duties as required by management
Qualifications and Skills
Required Education: High school or equivalent
Preferred Experience: Hotel Front Desk - 1 year
Other Key Requirements:
- Please have solid references
- Must have a flexible work schedule, willing to work weekends and all holidays
- Mathematical skills and previous cash-handling experience
- Task-driven individual
- Must be able to focus on work without direct supervision
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $13 - $15