What are the responsibilities and job description for the Receptionist/Client Concierge position at Americas Rehab Campuses?
ABOUT US:
In keeping with our reputation as one of the top rehab centers in Arizona, our Arizona Rehab Campus is setting a new standard in addiction recovery and care. We are a focused team of passionate caregivers that believe everyone deserves a chance at a meaningful and productive life.
We believe in recovery, not judgment.
We offer a fully integrated facility designed for dual diagnosis drug & alcohol abuse patients. Our program has been thoughtfully designed to individualize treatment for each client. Our services include medical detox, inpatient rehab, intensive outpatient therapy (IOP), and residential treatment.
BENEFITS:
Health insurance
Dental insurance
Vision Insurance
Life Insurance
Paid time off
JOB DESCRIPTION:
The Client Concierge is responsible for greeting and assisting all visitors, answering the switchboard, documenting incoming deliveries, processing incoming and outgoing mail and providing clerical support as requested. In addition, the Client Concierge prepares weekday deposits, prepares monthly statements for mailing, assists with various clerical duties and projects as assigned, and may assist with completing appropriate paperwork for new admissions during after-hours shifts if assigned as well as maintain the Client Concierge schedule and serve as back up as needed.
JOB REQUIREMENTS:
Education:
High school graduate or equivalent required.
Experience:
Two (2) years’ experience on a multi-line telephone switchboard, preferably in a health care environment and any combination of education, training, or experience in a hospital environment preferred.
Additional Requirements:
All ARC employees must be 21 years of age or older. CPR Certified and renewed every 2 years. Valid Arizona Level 1 Fingerprint Clearance Card, TB and Handle with Care within 90 days of hire. May be required to work occasional overtime and flexible hours. Bilingual a plus.
KNOWLEDGE/SKILLS:
- Knowledge of VOIP switchboard operations and paging systems
- Knowledge of all code procedures
- Knowledge of computers and business software
- Knowledge of basic business office clerical functions
- Skill in organizing and prioritizing workloads to meet deadlines
- Skill in telephone etiquette and paging procedures
- Effective oral and written communication with clients and co-workers
- Ability to adhere to safety policies and procedures
- Ability to use good judgement and to maintain confidentiality of information
- Ability to work as a team player
- Ability to demonstrate tact, resourcefulness, patience and dedication
- Ability to accept direction and adhere to facility policies and procedures
- Ability to recognize the importance of adapting to the various patient groups
- Ability to work in a fast-paced environment
- Ability to react calmly and effectively in emergency situations
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Overnight shift
Work Location: In person
Salary : $16 - $19
