Front Desk Agent

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced setting.

Responsibilities

• Greet guests warmly upon arrival and assist with the check-in process.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Manage reservations, cancellations, and modifications using hotel management software.
• Conduct night audits as required, ensuring all financial transactions are accurate and complete.
• Maintain cleanliness and organization of the front desk area.
• Process payments and manage cash handling procedures with precision.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Collaborate with other hotel departments to enhance guest experiences.
• Utilize phone systems effectively to manage incoming calls and relay messages as needed.

Qualifications

• Previous experience in customer service or hospitality is preferred; experience in a hotel or resort setting is a plus.
• Strong phone etiquette and communication skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Excellent organizational skills with attention to detail in all tasks performed.
• A positive attitude and a commitment to providing outstanding service to guests at all times.

If you are passionate about hospitality and enjoy working in a vibrant environment where every day brings new challenges, we encourage you to apply for the Front Desk Agent position!

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 8 – 32 per week

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• Evening shift
• Holidays
• Morning shift
• Overnight shift

Ability to Commute:

• Cloquet, MN 55720 (Required)

Ability to Relocate:

• Cloquet, MN 55720: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $16