What are the responsibilities and job description for the Front Desk Agent (Part-Time) position at AmericInn by Wyndham Fort Pierre Conference Center?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to manage incoming calls and messages effectively.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Collaborate with other departments to ensure seamless guest services.
- Uphold the highest standards of cleanliness and professionalism at the front desk area.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with phone systems and hotel management software is beneficial.
- Experience in resort environments is a plus.
- Multilingual abilities is a plus to assist diverse clientele.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Strong organizational skills and attention to detail in managing multiple tasks simultaneously.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Morning shift
Work Location: In person
Salary : $14 - $16
