What are the responsibilities and job description for the Guest Service Agent (Willing To Train) position at AmericInn by Wyndham Madison West?
We have a part-time Guest Services Representative position to fill! Come work in a fun, fast-paced environment with a friendly staff at a great local hotel!! Join our awesome team in a fun atmosphere!
AmericInn Guest Services Representatives are the front line - the front-runners of the property’s policies, procedures, and first impressions. They are the salespeople and customer service representatives – essentially, the physical embodiment of the property. More than the building itself, the methods and manners of the Guest Services Representatives form ideas in customers’ minds as to what AmericInn is really all about and are ultimately responsible for overall guest satisfaction. (Opera Cloud Experience A Must!!)
Overall, the Guest Services Representative is responsible for:
- Sales of the guest rooms
- Customer service
- Safety and security
EXPERIENCE: Previous hospitality related experience and knowledge of Opera PMS preferred.
- Benefits include:
- Above-average competitive wage
- 90-day wage increase for good job performance
- Employee discount (50% off) hotel rooms with the most populated Midwestern hotel brand
- Flexible scheduling
- Incentive program for outstanding performance (get paid extra for doing a good job)
- Referral program (get paid extra for referring someone that we hire)
More specifically, the Guest Services Representative is responsible for:
- Greeting arriving guests
- Selling available guest rooms and up-selling features
- Accurately processing a guest’s reservation
- Accurately processing payments and charges
- Communication on the telephone and in person
- Provide assistance for any guest inquiry
- Monitor the activities within the property, the distribution of keys and access to the building
- Maintain the lobby, front desk, and common areas during each shift
- Monitor the activities, towels, and equipment in the pool area
- Know all safety precautions, emergency procedures, and be familiar with the building systems
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Referral program
Schedule:
- 4 hour shift
- 8 hour shift
- Evenings as needed
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $16