What are the responsibilities and job description for the Operations Program Manager position at Americo Financial Life and Annuity?
Operations Program Manager
Job Summary:
The Operations Program Manager is pivotal in the Operations department, serving as a liaison between the business, IT leadership, and development team. They are the custodians of the product backlog, ensuring it is well-defined, prioritized, and understood by all stakeholders. The Operations Program Manager guides the leadership team through iterative cycles, balancing the needs of both users and business with the practicalities of development capabilities while weighing the financial, reputational, and/or regulatory impact of the request.
Essential Responsibilities:
- Manage and prioritize the operations intake backlog to reflect the needs of the business and ensure the proper channel for resolution (Continuous Improvement, IT, or Data)
- Act as the primary liaison between the Operations team and key stakeholders, both internal and external
- Assess value, develop business cases, and prioritize stories and themes to ensure work focuses on those with maximum value that are aligned with the enterprise strategy
- Ensure leaders are creating articulate user stories and acceptance criteria to guide the development team
- Monitor the progress of BRD creation with defined requirements before development engagement to ensure successful deployments
- Responsible for ensuring successful completion of each phase of the Intake, Prioritization, Requirements, Development, QA, UAT, and Regression Testing are completed before work moving into a production environment
- Ensure proper resource allocation between Enterprise Projects, Operations Initiatives, and Continuous Improvement Engagements
Education:
- Four-year college degree or equivalent years of experience
Americo: We're in this for life!
The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!
What you’ll love about working at Americo:
- Compensation: You’ll feel valued with our competitive pay and robust bonus program that’s offered to all associates.
- Learning and development: We prepare you with a comprehensive, paid training program that will get you ready for success. Additionally, our Talent Development team creates a variety of development opportunities for associates at every stage of their careers.
- Work-life balance: We place true value on work-life balance with our generous paid time off; you begin accruing hours right off the bat every month and it increases with tenure. All new hires earn over 3 weeks of paid time off annually, plus 11 paid company holidays! We also support new parents with a generous new child leave program, along with paid STD and LTD.
- Health and well-being: We commit to your health and well-being and are proud to offer comprehensive health and life insurance options including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more.
- Future planning: Americo offers a 401(k) with a company match, and we provide child care and education tax credits or savings options.
- Giving back: We support several local organizations like Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.
- The fun stuff: Americo participates in the Kansas City Corporate Challenge, and it’s a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors as a way for associates to step away from work and enjoy each other’s company.
- Bustling environment: Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance to your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.
