What are the responsibilities and job description for the Administrative/Customer Support position at AmeriCoat Asphalt & Concrete?
Since 1997, AmeriCoat Asphalt & Concrete has been a well-respected, family-owned company in Central Ohio, servicing over 10,000 projects a year. Our team works closely together, relying on one another like family. Our decisions are made with the utmost integrity, with an unwavering focus on our customers and their satisfaction. We ALWAYS stand firmly behind our products and our work.
Enjoy a balanced work-life, a beautiful office with a workout facility, and a dynamic, ever-changing work environment. There is never a dull moment!
At AmeriCoat, we offer growth opportunities, mentoring, and commitment to your professional development. Be a valued member of our team and make a real impact. We want to welcome you to our AmeriCoat family! Apply today!
Job Overview:
The Administrative Customer Support role involves managing a high volume of inbound sales and customer service calls, guiding customers on driveway seal coating needs, and scheduling services, repairs, and replacements. This includes answering questions, providing quotes, data entry, and addressing unresolved customer inquiries post-call. The ideal candidate excels in administration and prioritization in a fast-paced environment.
Key Responsibilities:
- Handle high volume incoming calls from new and existing customers.
- Maintain average call duration of 3-6 minutes.
- Explain products and services to help customers choose the best options.
- Provide quotes and schedule driveway sealcoating, repairs, and replacements.
- Facilitate sales and coordinate service scheduling.
- Record interactions in the CRM system meticulously.
- Manage customer inquiries, estimates, contracts, and follow-ups.
- Address customer concerns and ensure satisfaction throughout the service.
- Assist in managing customer reviews.
- Track and ensure timely payments and collections.
Requirements:
- Strong verbal and written communication skills.
- Exceptional interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in Excel, PowerPoint, and Office programs is a MUST!
- Familiarity with CRM systems.
- Excellent computer skills.
- Comfortable managing high volume phone calls.
- Ability to identify problems and implement solutions.
- Prioritize tasks, manage multiple projects, and meet deadlines.
- Positive, outgoing demeanor with a proactive attitude.
- Growth mindset and collaborative approach.
- Enthusiastic about handling tasks and embracing new responsibilities.
If you excel in communication, have a positive demeanor, and are dedicated to helping customers find optimal solutions, this role is perfect for you!
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $25
