What are the responsibilities and job description for the Customer Service Representative position at AmeriCoat Asphalt & Concrete?
Since 1997, AmeriCoat Asphalt & Concrete has been a well-respected, family-owned company in Central Ohio, servicing over 10,000 projects a year. Our team works closely together, relying on one another like family. Our decisions are made with the utmost integrity, with an unwavering focus on our customers and their satisfaction. We ALWAYS stand firmly behind our products and our work.
Enjoy a balanced work-life, a beautiful office with a workout facility, and a dynamic, ever-changing work environment. There is never a dull moment!
At AmeriCoat, we offer growth opportunities, mentoring, and commitment to your professional development. Be a valued member of our team and make a real impact. We want to welcome you to our AmeriCoat family! Apply today!
Job Overview:
Seasonal Customer Service Representative (April-October) at AmeriCoat Asphalt & Concrete
AmeriCoat Asphalt & Concrete is seeking a Seasonal Customer Service Representative with exceptional time management and inbound call handling skills. We seek individuals passionate about interacting with people and achieving numerical targets. The ideal candidate excels in administration and task prioritization in a fast-paced environment.
Key Responsibilities:
- Handle high volume incoming calls from new and existing customers.
- Efficiently handling a high volume of calls and inquiries within limited time frames.
- Understand our products and services, including the types of sealcoating, repair techniques, and replacement processes.
- Assess and suggest recommendations that fit the customer’s needs.
- Understanding customer needs, showing empathy, and remaining patient, especially with frustrated or confused customers.
- Provide accurate quotes and address customer inquiries and concerns.
- Identify customer issues and offer effective solutions, especially when dealing with complaints or scheduling conflicts.
- Selling and scheduling services for customers on the first call. Speed to market!
- Managing multiple tasks, maintaining detailed records in CRM systems, and keeping track of scheduling and payments.
- Maintaining a friendly and proactive demeanor to create a pleasant customer experience.
- Follow up with customers as needed.
- Perform administrative tasks as required.
Requirements:
- Exceptional interpersonal abilities for both internal and external interactions.
- Strong organizational skills with keen attention to detail.
- Proficiency in Excel, PowerPoint, and Word is a MUST!
- Proven experience in customer service.
- Comfortable managing high-volume phone calls.
- Excellent problem-solving and follow-up capabilities.
- Positive, outgoing demeanor with a can-do attitude.
- Growth mindset and a collaborative, team-oriented approach.
If you are eager to be part of an ethical and supportive company, apply today and join our team of dedicated professionals at AmeriCoat Asphalt & Concrete, delivering excellence for over 27 years!
Job Types: Full-time, Seasonal
Pay: $22.00 per hour
Expected hours: 40 – 45 per week
Shift:
- Day shift
Work Location: In person
Salary : $22
