Client Services Representative

At Americor, our mission is to provide families with the path to pursue their financial dreams. Whether we're helping Americans get out of debt or the local community through volunteer work, our employees care about others. This dedication to others sets Americor apart – not only as a company but as a family of employees to help each other grow personally and professionally. Recognized as a 'Top Place to Work' and 'Best Company' in customer service, quality, and value, we invite you to join our community of talented professionals.

This role is open to candidates within a commutable distance of our Meridian, ID office. This role is non-exempt hourly and pays $18.00-$19.00 an hour, dependent on experience. This role is open to candidates who do not require visa sponsorship.

The Client Services Representative’s primary responsibility is to dial, answer, screen, and transfer calls in a professional and timely manner. The Client Services Representative is also responsible for receiving inbound calls, making outbound calls, handling escalated issues, updating information in our CRM and delivering outstanding customer service. 

Responsibilities:

• Take inbound calls in a timely manner throughout shift. 
• Make outbound calls to update our clients.
• Answer client emails / chats through our internal database. 
• Follow call center scripts when handling different topics.
• Redirect clients to appropriate departments and teams when appropriate.
• Identify customer needs, clarify information, research every issue and provide solutions.
• Keep records of all conversations in our call center database CRM in a comprehensive way.
• Assist client advocates with client enrollment processes.
• Follow all communication procedures, policies, and guidelines during every customer interactions.
• Update client information through the progression of their enrollment (email, chat, or by phone).
• Assist clients with modifications to their program (Drafts, Billing, Retention, etc.)
• Assist with our client internal retention processes.
• Maintain professional relationships with customers through ongoing excellent customer service.
• Meet or exceed call quotas both personally and as a team. 
• Performs other related duties as assigned.

Requirements:

• 0-1 years experience in customer service and/or call center environment.
• Bilingual in Spanish is a plus.
• Excellent communication skills: written and verbal.
• Proficiency with computer programs such as MS Office and Google Suite.
• Strong organization, time management, and multitasking skills.
• Ability to remain calm and professional when customers are stressed or upset.
• Passionate about helping customers achieve their financial goals.
• Pleasant, friendly, and a team player attitude with an ability to adapt to change.
• Must be able to take direction and constructive criticism.

Education:

• High School Diploma or equivalent required

Company Benefits:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.

Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.

Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

Salary : $18 - $19