What are the responsibilities and job description for the Front Office Associate position at Americourt hotel?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle various tasks efficiently in a fast-paced environment. If you have a passion for guest services and hospitality management, we want to hear from you!
Responsibilities
- Greet guests upon arrival and check them in, ensuring a smooth and efficient process.
- Manage phone systems to handle incoming calls, inquiries, and reservations with professionalism and courtesy.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Assist with night audit duties as needed, ensuring accurate reporting of daily transactions.
- Address guest concerns or complaints promptly and effectively to maintain high levels of guest satisfaction.
- Maintain organized front desk operations, including managing reservations and updating guest records.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests upon arrival.
- Uphold hotel policies and procedures while promoting a positive image of the establishment.
Skills
- Proficient in customer service with a focus on guest relations and satisfaction.
- Experience with front desk operations in a hotel or similar environment is preferred.
- Strong phone etiquette skills for effective communication with guests over the phone.
- Familiarity with hospitality management principles is advantageous.
- Ability to multitask and work efficiently under pressure while maintaining attention to detail.
- Excellent interpersonal skills to interact positively with guests and team members alike.
- Knowledge of night audit processes is a plus but not required; training will be provided.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $10.50 - $12.50 per hour
Expected hours: 16 – 24 per week
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Elizabethton, TN 37643 (Required)
Ability to Relocate:
- Elizabethton, TN 37643: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
