Guest Services Supervisor

Job Summary
The Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk area, serving as the first point of contact for visitors and clients. This position involves overseeing daily administrative tasks, managing customer interactions, and maintaining an organized office environment. The ideal candidate will possess excellent communication skills and a strong attention to detail, ensuring that all front desk operations run efficiently and effectively.

Duties

• Greet and assist visitors and clients in a professional manner.
• Manage incoming calls, providing accurate information and directing inquiries as needed.
• Perform data entry tasks to maintain accurate records and databases.
• Oversee calendar management, scheduling appointments, and coordinating meetings.
• Handle administrative duties such as filing, proofreading documents, and maintaining office supplies.
• Provide exceptional customer support by addressing client needs and resolving issues promptly.
• Utilize QuickBooks for basic financial record keeping and invoicing when necessary.
• Ensure the front desk area is organized, welcoming, and reflects a positive image of the organization.

Skills

• Proficiency in front desk operations with a strong understanding of office protocols.
• Excellent data entry skills with high accuracy and attention to detail.
• Strong administrative skills with experience in managing office tasks efficiently.
• Exceptional phone etiquette to provide professional communication with clients.
• Ability to proofread documents for clarity and correctness.
• Competent typing skills to facilitate quick documentation of information.
• Strong customer support abilities to ensure client satisfaction.
• Familiarity with QuickBooks is a plus for financial management tasks.
• Effective calendar management skills to optimize scheduling processes.

This position is essential for maintaining an efficient front desk operation while providing top-notch service to clients and visitors. The successful candidate will thrive in a dynamic environment where multitasking and organization are key.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Morning shift
• Overnight shift

Ability to Commute:

• Kingsport, TN 37660 (Required)

Ability to Relocate:

• Kingsport, TN 37660: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $18