What are the responsibilities and job description for the Call Center Representative position at Americu Credit Union?
Call Center Representative
Location : 231 Hill Rd, Rome, NY 13341
Starting Rate - $18.78 / hour to $26.14 / hour, actual rate will depend on experience.
Status : Full Time
On-site work required in Rome, NY
Position is overtime eligible, Incentive earning eligible & can be considered for remote work once training has been completed and candidate is meeting performance expectations. Requirement to be onsite for training and at least the first 90 days.
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.6 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond. For 74 years we have been committed to our members, our employees, and our communities. In 2024 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 27 out of 70!
The Position :
AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Call Center Representative you will :
- Serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data.
- Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations.
- Demonstrate clear verbal and written communication via; telephone, email, chat, and / or video chat.
What You'll Do :
As a Call Center Representative your primary responsibilities will include :
Come grow with us!
Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits :
Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans
Paid Holidays
Paid Time off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability - at no cost to you!
Get to know us more by clinking on the links below. See why YOU should choose AmeriCU!
Salary : $19 - $26
