What are the responsibilities and job description for the Operations Specialist position at Americu Credit Union?

Operations Specialist

Location : 231 Hill Road, Rome, NY 13441

Starting Rate - $16.78 / hour to $25.17 / hour, actual rate will depend on experience.

Who Are We?

AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 74 years we have been committed to our members, our employees, and our communities. In 2024 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 19 out of 70!

The Position :

AmeriCU Credit Union is in search of a Operations Specialist who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As Operations Specialist you will :

Provide understanding and support of Operational Programs within AmeriCU to promote strong financial and strategic results that are expected to positively impact credit union KPIs.
Work collaboratively to maintain efficient and effective procedures to achieve department and organization goals in compliance with regulations and professional standards.
Support the Operations Department in achieving department goals and objectives supporting AmeriCU's strategic plan.

What You'll Do :

As an Operations Specialist your primary responsibilities will include :

Acquire and maintain proficiency of policies, procedures, and regulations pertaining to programs owned by the Products and Process Support Division, including but not limited to :

AmeriCU's Courtesy Pay (ODP)

AmeriCU's Second Chance Checking Program

Address Management program

DocuSign remote signature platform

Chexsystem Program

Acquire understanding and application of policies, procedures and regulations pertaining to AmeriCU's IRA and HSA, to serve as knowledgeable support to the program, systems, administration including :

Queue Management within IRA Direct for internal General Users and IRA / HSA owners

Process RMD Letters via management of IRS Distributions records

Manage requests for IRA and HSA owners received via mail and distribute accordingly.

Perform Quality Control review of transactions and file maintenance on an ongoing basis consistent with internal processes and conduct resulting IRS record corrections.

Support the Operations Support Line, as directed, which requires proficiency in general Financial Center and Member Service Center procedures and processes and being knowledgeable of roles, responsibilities, and relationships among support departments.

Research and respond to internal and external member inquiries concerning operational products and processes

Exhibiting courtesy and tact are essential elements to the job. Work involves personal contact with others inside and outside the organization, including working relationships with Vendors. Will be the champion of any ancillary program changes with the Center of Excellence (COE). Understands the programming and tests all necessary changes.

Assist with internal and regulatory audits document requests.

Must be able to work independently, resolve matters in a timely manner. Escalate regulatory, system, and member issues to management as needed.

Perform other tasks as assigned by Operations Manager or AVP, Operations.

Come grow with us!

Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits :

Competitive rates on our Medical, Dental and Vision plans

Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans

Paid Holidays

Paid Time off and a Floating Holiday for your Birthday

Employee Appreciation Events

401(k) Matching after 1 year of employment

Employee Assistance Program

Tuition Reimbursement for Full-time employees after 1 year of employment

Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees

Enhanced Short Term Disability - at no cost to you!

Get to know us more by clicking on the links below. See why YOU should choose AmeriCU!

Pay Range : $16.78 - $25.17 per hour

Salary : $17 - $25

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