What are the responsibilities and job description for the Virtual Teller position at AmeriCU Credit Union?
Virtual Teller
Status: Full Time, with potential to be fully remote once fully trained and meeting performance expectations. Position will require the candidate to be onsite for at least the first 90 days of employment or longer depending on performance.
Starting salary - $18.00 to $24.14/hour, actual rate will depend on experience.
Who Are We?
AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2024 we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 27 out of 70!
The Position:
AmeriCU Credit Union is in search of a Virtual Teller who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Virtual Teller, you will:
- Provide professional and quality service that exceeds member expectations.
- Evaluate member needs to provide the right financial products and services.
- Develop, manage, expand and retain relationships with members and potential members.
- Educate and prepare members for financial success.
- Support other teammates within the financial center acting as a role model for the MVP1 team culture.
What You’ll Do:
As a Virtual Teller your primary responsibilities will include:
- Greet members in a professional and enthusiastic manner that embraces the MVP-1 Team culture. Provides a seamless member interaction in line with member expectations of an in-person teller transaction.
- Accurately and efficiently assist member in performing financial transactions via assigned interactive teller machines.
- Provides a warm handoff to a financial center representative when a transaction is unable to be completed via the interactive teller machine technology.
- Record into the Customer Relationship Management software (Synapsys/Salesforce) all encounters with members for accurate recording of services provided.
- Accurately reconcile assigned machines at the close of the business day.
- Maintain knowledge of and adhere to all applicable compliance/operational risk controls in accordance with credit union or regulatory standards and policies, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act.
- Adhere to credit union and departmental policies and procedures.
Come grow with us!
Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:
Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!
Get to know us more by clinking on the links below. See why YOU should choose AmeriCU!
https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/
Salary : $18 - $24
