Customer Account Associate II

At ACERTUS culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas!

At ACERTUS culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas!

The Key Account Coordinator II is responsible for managing and coordinating key client accounts to ensure the smooth and efficient flow of logistics operations This position requires a detail-oriented individual with strong organizational skills, a high level of accuracy, and excellent communication skills.

Schedule: Monday - Friday 6:00am - 2:30pm

Pay: $24 - $26/hr. based on experience.

What will you be doing?

• Receive and handle inbound calls from both drivers and customers.
• Initiate outbound calls to drivers to obtain and provide status updates on shipments.
• Efficiently dispatch loads to drivers, ensuring timely arrivals at their designated destinations.
• Deliver price quotes to customers through phone conversations or email correspondence as required
• Resolve pickup or delivery issues promptly, addressing concerns raised by customers or drivers.
• Foster relationships with carriers to enhance speed-to-market capabilities and overall efficiency.
• Monitor dispatched orders and closely track pickup and delivery timelines.
• Engage in daily communication with customers, providing details regarding pickup and delivery logistics via email, phone and chat.
• Communicate in a timely manner with all customer enquiries.
• Talking with drivers daily to ensure they are on time to hit customer service agreements
• Help schedule drivers when customers have special events like store openings, closures, tent sales.
• Ensure that drivers are equipped with all necessary paperwork for the successful loading of vehicles.
• Collaborate with various departments, including accounting, to guarantee accurate pricing and timely payment processes at the end of each month.
• Working directly with our clients and various 3rd party locations to resolve issues preventing a driver from picking or delivering vehicles.
• Working closely with Key Account Leads and Managers to handle ass customer requests in a timely and accurate manner.
• Audit auto bundles to ensure loads are not built overweight for drivers.
• Ensure vehicles with high value are marked and shipped enclosed trucks vs open.
• Attend client meetings and all other duties assigned by management.

What are we looking for?

• High school diploma or GED required.
• Associate degree or higher, in business related field, preferred.
• Prior customer service experience preferred
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in using order entry software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of transportation industry practices and regulations is advantageous.

Benefits

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:

• Medical, Dental and Vision Insurance benefits start on the 1st day of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with company match start on the 1st day of the month following your start date.
• Casual Dress Code

About ACERTUS

ACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Our client centric model is enabled by our people, processes and innovative technology that are a differentiator in the industry. Our comprehensive portfolio of services are designed to provide solutions throughout the lifecycle of a vehicle. We offer a full suite of vehicle transportation services, customizable technology, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America. ACERTUS – Relentless Drive to Deliver!

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.