What are the responsibilities and job description for the Technical Writer position at AmeriGas Propane, Inc.?
Requistion Number : 25291When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800 distribution points across the United States.Posting
Job Summary (Purpose) : The Technical Writer will work with subject matter experts and key stakeholders within the organization create various types of user documentation, including how-to guides, references, manuals, cheat sheets, or instructions. Will be tasked with taking technical ideas / information and translating into easily understandable concepts and instructions. Documentation may include the use of different technical equipment, computer systems, operating systems, software applications, etc. The Technical Writer is required to review already written technical documents and make changes in them if required.Key Characteristics : Ability to deliver high quality documentation while paying attention to detailAbility to quickly grasp complex technical concepts and make them easily understandable in text and picturesDemonstrated ability to document business processes and write detailed functional requirementsDuties and Responsibilities : Work with internal teams to obtain an in-depth understanding of the system, process or procedure in order to document stepsAnalyze existing and potential content, focusing on reuse and single-sourcing opportunitiesOrganize material and complete writing assignments according to set standards regarding order, grammar, clarity, conciseness, style, and terminologyCreate and maintain the information architectureProduce high-quality documentation that meets applicable standards and is appropriate for its intended audienceWrite easy-to-understand user interface text, online help and developer guidesCreate user documentation for a variety of material, including how-to guides and instruction manuals.Ensure technical verbiage is easy to understand by the laypersonWrite clear and concise policies and proceduresAssist in the maintenance and management of documentation repository software, including version control
Knowledge, Skills and Abilities : SAP ERP 2005 (ECC 6.0) Order to Cash process knowledge a plusOil and Gas industry knowledge a plusDemonstrated ability to create documentation with appropriate grammar and spellingEfficient in reviewing and editing technical documentsIntermediate to advanced knowledge of Microsoft Office productsAbility to build and maintain effective working relationshipsBasic project management / organizational skillsAbility to work under tight timeframesEducation and Experience Required : Bachelors degree or equivalent combination of education and professional work experience2 years of related experienceProven working experience in technical writing of software documentationExperience with Information Mapping methodology and templates a plusExperience with ANCILE Uperform software a plusWorking conditions : Normal Office EnvironmentSome travel required approximately 20%AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
