What are the responsibilities and job description for the Call Center Customer Service Representative position at Ameriglide?
Duties:
- Answer incoming calls from customers and provide them with accurate information regarding products and services
- Respond to customer inquiries and resolve any issues or complaints in a timely and professional manner
- Follow up with customers to ensure their satisfaction with the company's products or services
- Maintain detailed records of customer interactions and transactions in the company's database
- Meet or exceed call center metrics, including call handling time, customer satisfaction, and first call resolution
Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think on your feet
- Ability to multitask and handle multiple calls simultaneously
- Proficient in using computer systems and software programs
- Ability to work in a fast-paced environment while maintaining a positive attitude
Benefits:
- Competitive salary
- Paid time off
- 401(k) plan with employer match
Requirements:
- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Ability to analyze customer needs and provide appropriate solutions
- Strong attention to detail
- Availability to work flexible hours, including evenings, weekends, and holidays
If you have a passion for helping people and providing excellent customer service, we encourage you to apply for this exciting opportunity as a Call Center Representative.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
- Parental leave
Shift:
- Day shift
Work Location: In person
Salary : $16 - $20
