What are the responsibilities and job description for the Application Architect - Salesforce Member CRM position at AmeriHealth Caritas?

Responsibilities

This Application Architect will closely work with Development Managers, Lead Developers, and Enterprise Architects to deliver best in class solutions for AmeriHealth Caritas. The individual in this role will heavily engage in Design, Architecture Alignment, Feature Evaluations, Triaging and Delivery. This position requires an experienced and deeply technical hands-on leader, capable of establishing development and architectural standards. Additionally, this individual would be a futuristic thought leader who will help define / contribute towards the next generation capability needs of the organization on Member Engagement Platform.

Lead, evaluate and provide technical and architectural guidance to team members. Facilitates technical design discussions with various teams
Review developer’s proposed design and architecture on day-to-day basis on highly complex and rapidly evolving Member CRM product on Salesforce platform
The design and implementation of multiple complex system integrations and Salesforce features
Working collaboratively with enterprise architecture team to ensure that the proposed solution is aligned with enterprise architecture direction.
Ensure team and solutions follow AmeriHealth SDLC practices, Standards and Enterprise Architecture guidelinesLead solution architecture for application enhancements.Analyzes and reduces complex problems into simple, manageable components.Carries out systematic problem identification, analysis, and resolution.Design, develop, code and test programs from specificationsEffectively composes technical and non-technical documents such as design specifications, operation guides, process flows, and other technical schematics.Ensure the Salesforce solutions adherence to Salesforce CoE standardsEvaluates technical performance challenges and recommends tuning solutions.
Participate in agile development methodology to drive the outcomes
Collaborate and engage with key IT stakeholders and business leaders in the organization regularly
Maintains team awareness of information security requirements and scalability issues during design and development.
Provide updates to the Director and other IS and Business Leadership on progress, risks, and barriers of development efforts.
Lead and mentor a team of Salesforce developers, ensuring appropriate resource allocation and output at all times
Contribute to the Salesforce strategic vision and roadmap for the evolution of Salesforce.

Qualifications / Education :

Ten (12) years of relevant work experience in Applications design, development and architect roles,.

Six (7) years in architecting or a Salesforce CRM ecosystem, with extensive experience in transforming and implementing large scale programs for enterprises on the Salesforce platform as well as Sales Cloud, Service Cloud, Health Cloud, Experience Cloud.

Experience in Health Cloud for the Healthcare Payer or Life Sciences industries with knowledge of business capabilities, business processes and workflows in the areas of Omni-Channel Contact Center, Member Services and Medical Management is preferred.

Deep technical experience in managing development activities leveraging Salesforce technologies like Apex, Lightning Web Components (LWC), Salesforce Open CTI, Salesforce Mobile, SSO, Platform Events, REST and SOAP APIs.

Well experienced in future state architecture and roadmap planning with focus on intake planning for competing business imperatives.

Experience developing and operating business capabilities utilizing Omni Studio, Data mask, Einstein AI capabilities, Shield, Tableau CRM and other AppExchange products like Conga, Odaseva etc.

Prior experience in establishing Salesforce integrations with upstream / downstream applications leveraging industry standard integration patterns, techniques and tools (e.g. MuleSoft, Apigee, IBM MQ, IBM DataStage, CTI etc.).

Prior experience in managing the application delivery lifecycle functions for the Salesforce CRM ecosystem from ideation through planning, design, development, testing and rollout phases under different SDLC methodologies (e.g. Agile, Waterfall .etc.), development of custom forms and intelligent workflows with integrations.

Prior experience in managing a 7x24 Production operations for the Salesforce application inclusive of Application administration, Application monitoring, Capacity Planning, Production incident management, Application Release Management, Change Management, Security patching functions, with knowledge of deployment tools, processes and best practices.

Bachelor’s degree or Equivalent in Engineering, Information Systems, Computer Science, Business or Life Sciences; Master’s degree preferred.

Other :

Salesforce Application and System architect certification preferred.

Be excellent in multi-tasking including managing multiple large complex initiatives simultaneously and demonstrate flexibility to accommodate changing priorities.

Be comfortable as a change agent – challenge the status quo and bring about transformation in business and technology capability enablement.

Have a Strong collaborative spirit and an entrepreneurial mindset.

Have excellent interpersonal skills in areas such as teamwork, facilitation, negotiation and influence.

Have effective organization skills including high attention to detail and the ability to implement and influence change.

Have excellent analytical and technical skills and be comfortable operating across cross-functional boundaries that includes both internal business and technology teams, external partners and solution implementation vendors.

Be Self-motivated and comfortable in a fast-paced, demanding and dynamic work environment.

Excellent communication skills (verbal, written, presentation), and the ability to influence and persuade.

Work experience in Healthcare and Life Sciences is an added advantage.

Diversity, Equity, and Inclusion

At Amerihealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

We keep our associates happy so they can focus on keeping our members healthy.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.

Generous paid time off and paid volunteer time off.

Employer-matched 401(k) and additional non-elective contributions, starting on day one.

Medical, dental, and vision plans — with coverage starting on day one.

Employee assistance programs, fitness reimbursements, nutrition counseling, and more.

Employer-paid life insurance, with opportunities to purchase additional coverage.

Employer-paid short-term disability coverage and long-term disability coverage.

Tuition assistance, including reduced tuition at certain schools.

Financial assistance with adoption, including paid time off.

Flexible spending and health savings accounts to pay for qualified expenses.

Discount programs on entertainment, travel, and more.

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