What are the responsibilities and job description for the Care Connector - Remote (Harrisburg, PA) position at AmeriHealth Caritas?
Your career starts now. We are looking for the next generation of healthcare leaders.
At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together, we can build healthier communities. If you want to make a difference, we would like to connect with you.
Headquartered in Newtown Square, Pennsylvania, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at www.amerihealthcaritas.com
The Care Connector supports the daily operations of integrated care management and utilization management program interventions. The incumbent performs in a contact center environment, effectively processing calls from members, providers, and other areas, both internal and external, for the company. The Care Connector identifies members with Care Gaps/HEDIS-related health conditions and assists them in accessing care through Plan benefits and community resources. Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase healthcare adherence and reduce barriers to care.
Education/Experience:
- High School Diploma or equivalent required
- Minimum two (2) years of current/recent work experience in a healthcare environment, including pediatrics
- Behavioral health experience preferred
- Member service or customer service telephone experience desired, preferably within a managed care organization
- Medical terminology, ICD, CPT, and/or coding experience preferred
- Excellent interpersonal and verbal communication skills and the ability to write clear and concise reports
- Attention to detail and confidentiality with strong organizational skills
- Proficient PC skills in a Windows-based environment, including word processing, spreadsheets, and database programs
Diversity, Equity, and Inclusion
At AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
We keep our associates happy so they can focus on keeping our members healthy.
Our Comprehensive Benefits Package
Flexible work solutions include remote options, hybrid work schedules, competitive pay, Paid Time Office (PTO), including holidays and volunteer events, health insurance coverage for you and your dependents on Day 1, 401(k), tuition reimbursement, and more.
