What are the responsibilities and job description for the Community Health Navigator (Must be local to Lafayette, LA) position at AmeriHealth Caritas?
Your career starts now. We’re looking for the next generation of health care leaders.
At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.
Headquartered in Newtown Square, Pennsylvania, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at www.amerihealthcaritas.com.
Responsibilities:
- Establishes connection and acts as the primary ACFC contact to a targeted member population, including some high-risk members, through home visits and outreach calls.
- Identifies Social Determinants of Health (SDOH) needs and addresses them appropriately, effectively, and efficiently utilizing all available resources including SDOH assessments to determine eligibility for the state’s Healthy Opportunities Pilot program (HOP).
- Exercises judgment and discretion in the coordination of care by handling basic care follow up tasks and collaborating with AmeriHealth Caritas care management teams, community-based health care providers, and other organizations.
- Informs members of the required actions to fulfill HEDIS, EPSDT, and Plan requirements and other referred outreach, through phone calls or home visits, and encourages them to comply.
- Assists in addressing members’ barriers to care and to encourage/foster relationships with their medical/dental providers (medical/dental homes).
- Develops and maintains relationships with new and established community organizations via phone, mail, e-mail, or personal visits.
- Collaborates with internal departments and external agencies to obtain data that is pertinent to the overall success of health education/promotion programs.
- Provides education to members and member representatives regarding available benefits.
Education/Experience:
- Associate’s Degree in Health Care, Human Services, or a related field or 2 years of equivalent experience working in community outreach required. Bachelor’s Degree preferred.
- 2 years of health care in an office/clinic/hospital setting or human services experience required.
- Peer Support Certification preferred.
- Community based care experience required.
- Previous experience presenting health education materials to individuals and small groups.
- Knowledge and understanding of medical terminology and disease processes.
- Ability to effectively communicate preventive health and health management philosophies to members and agencies.
- Comprehensive knowledge of Medicaid requirements and plan, policies and procedures.
- Knowledge of managed care organizations.
- Proficiency utilizing MS Office to include Outlook, Word, Excel, Teams, and SharePoint in a Windows-based environment.
- 50% of time will be spent traveling within Lafayette, Lake Charles, and Alexandria to meet members in Behavioral Health hospitals.
- Valid Driver's License required.
Diversity, Equity, and Inclusion
At Amerihealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
We keep our associates happy so they can focus on keeping our members healthy.
Our Comprehensive Benefits Package
Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement, and more.
