Vice President, Operations Account Manager - Correspondent Lending

Job Title: Vice President, Operations Account Manager - Correspondent Lending Location: CA - Westlake Village What you'll do: We are looking for a strong leader to lead a team of Correspondent Lending Operations Account Representatives (OARs). The OARs are responsible for the operational management of client loan pipelines and overall relationships, providing quality service by maintaining client accounts (pipeline management), including managing aged loans, leading regular client calls, and following up on escalations as needed. The successful candidate will need to be able to lead this team by example while bringing on their leadership ability to manage escalations and look for ways to process improve. Lead a team of client centric OARs to facilitate loan review throughput, meeting client and organizational expectations regarding service level, productivity, and quality Establish and ensure client communications meet quality expectations in terms of accuracy, efficiency, and timeliness Audit loan files to ensure the various reviews have been completed with accuracy Manage seller complaints as needed – focusing on the smallest of details to ensure prevention versus reaction to client concerns Constantly analyze current process for ways to increase productivity and quality while reducing expenses What you'll need: 3 years management experience related to mortgage loan production or client services 6-10 years of mortgage experience, with a thorough understanding of mortgage loans Bachelor’s degree in a business-related field required Demonstrated leadership skills in roles of increased responsibility Demonstrated experience in identifying and remediating process deficiencies to improve operational efficiency Demonstrated experience in a client service environment Excellent written and verbal communication skills Must be a self-starter and self-motivated to meet job expectations and goals Must be able to motivate others to meet their own job expectations and goals Must be organized, responsible, and able to use good judgment Ability to thrive in a fast-paced, multi-tasking environment, and to manage multiple deadlines Ability to work independently and as a team player Basic proficiency in Microsoft Office products (Excel, Word, etc.) Compensation: Salary range for new hires is generally $92,450.00 - $114,203.33 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned. Benefits you’ll love: We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation About Western Alliance Bancorporation With more than $80 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. Through its primary subsidiary, Western Alliance Bank, Member FDIC, clients benefit from a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by industry experts who put customers first. Major accolades include being ranked as a top U.S. bank in 2023 by American Banker and Bank Director. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide. For more information, visit Western Alliance Bancorporation. For more information, visit Western Alliance Bank online. 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