Key Account Manager

HBI Amerilab Technologies is a growing and leading US manufacturer in the development, manufacturing, and packaging of effervescent tablets, and effervescent and non-effervescent powders in stick packs and sachets, and we are currently seeking a skilled and experienced Key Account Manager to join our team.

The Key Account Manager will serve as the leader of the Account Management team and a liaison to grow our existing customers’ business. It is the Key Account Manager’s responsibility to grow our existing customers’ business and develop and maintain strong relationships. As the main point of contact for a group of existing customers, you will provide strong customer service and be responsible for upselling and cross selling our products and capabilities.

Your responsibilities will include:

• Lead team of account managers in execution of our and the customers’ business deliverables year over year.
• Act as lead contact for accounts, managing relationships including regular communication to understand current and future business, and discuss needs.
• Build and strengthen customer relationships to achieve long-term partnerships.
• Responsible for existing customers’ Monthly HBI KPI’s and Quarterly Business Reviews to customers and internal business leaders.
• Work with other HBI businesses to cross sell to common existing customers.
• Schedule regular innovation sessions to present trends and prototypes.
• Proactively solicit, present, and see through cost savings initiatives.
• Maintain and grow knowledge of customer's business, competition, and industry.
• Work closely with internal functions to deliver business objectives that drive value to our customers.
• Overall responsibility for AM activities in successfully launching customer’s products within timelines.
• Overall responsibility for existing customer’s pricing, while through development and annually.
• Responsible for strategic planning, budgeting, and forecasting of our existing customers.
• Maintain accurate customer records, keeping track of any contract updates and renewals.
• Utilize data to gain insights, competitive advantages, and identify white space to expand sales within existing customers.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.
• Create strategies to develop business opportunities at existing customers.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Utilize Project Management tools to onboard customers, sponsor projects and serve as key contact.

Other Duties and Responsibilities:
Understand and adhere to Good Manufacturing Practices.
Safety Protocol:

• Stop any observed unsafe acts and obey facility safety rules and procedures.
• Correct or report any observed safety hazards.
• Support safety policies and programs.

Supervisory Responsibilities:

• Provides leadership and direction to the Account Management team.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Help mentor and support career development of team members.
• Interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary from time to time.