What are the responsibilities and job description for the Help Desk Analyst position at AMERILIFE US, LLC?
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor authentication setup, password resets, account setups, troubleshooting, and identifying issues for escalation.Job Description
Job Description
- Setup and support of iPad iOS
- Setup and support of Microsoft Surface tablets
- End user setup of Microsoft Account including assisting in MFA setup, password reset, setup of Microsoft Authenticator and Outlook mobile apps (webmail, android and iOS)
- Administration support of AgentXcelerator online agent platform – including aiding end users with completion of e-contracting, navigation of site, query searches, and troubleshooting.
- Administration of VUE platform for user account setup and activation
Qualifications
- Proficiency with web browsers/settings on multiple devices
Knowledge Skills, and Abilities
- Exceptional customer service skills, able to deliver courteous, professional, and effective technical support and assistance to a wide range of customers/users
- Excellent communication and customer relation skills.
- Trouble shooting pc and iOS
- Experience with Apple iOS setup and deployment
- Knowledge of Mobile Device Management (MDM) software
- Knowledge of VUE platform
- A positive ‘can do’ attitude
