What are the responsibilities and job description for the Medicare Support Specialist position at AMERILIFE US, LLC?
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
This is a unique and exciting role for those that are looking to grow professionally and like to work in a fast-paced, high energy business environment. The Medicare Support Specialist acts as the liaison between the insurance agent, carrier partner and client. This role provides customer service to our agents including answering questions and resolving matters related to enrollments, licensing and commissions. The ideal candidate will be able to cultivate long-term relationships and work to effectively support our insurance agent and ensure success.Job Description
Job Specific Duties
- Efficiently manage the submission of all Medicare enrollments to include Medicare Advantage, Medicare Supplements and PDP.
- Process enrollments electronically or by faxing to appropriate carrier in a timely manner.
- Reconcile outstanding pending case requirements and requests for additional information while communicating regularly with our agent.
- Deliver quality customer service to our agents by researching and responding to all internal and external inquiries in an efficient and timely manner.
- Work closely with our carrier partners to resolve any issues on the agent’s behalf, including but not limited to commissions, appointment status and enrollment issues.
- Continually seek to identify process improvement opportunities.
- Enter appropriate information in the CRM system for documentation and follow-up
- Perform all other duties as assigned by manager including but not limited to administrative and/or marketing support.
Qualifications
Minimum Job Requirements
- Ability to collaborate and work effectively with others
- Have a positive “can do” attitude
- Excellent phone skills while being able to adapt to different agent personalities
- Great time management, strong attention to detail and results oriented
- Strong Microsoft Office experience (Excel, PowerPoint, Word, Outlook)
- Knowledge of and adherence to HIPAA regulations. Compliance with Insurance Department regulations and internal E&O procedures.
- 2 years previous experience as a Support Specialist in a multi-carrier environment or working in an office with equivalent experience.
- Medicare and Health Insurance industry experience
