MEDCOMM Ambulance Dispatcher

Telecommunicator is responsible for proper operation of telephone system including handling requests for emergency and non-emergency ambulance service in a fast, courteous, and professional manner; obtaining all pertinent information needed for service and patient account with accuracy being paramount. The Telecommunicator should handle non-emergent requests with accuracy, taking messages, and forwarding callers to other departments when necessary. The Telecommunicator must be able to prioritize service based on nature of need and information obtained.

The Telecommunicator is responsible for proper operation of two-way radio and paging system, including dispatch of E.M.S. units in both emergency and non-emergency nature; receive, process, and relay all pertinent information from patient to crew; ensure safety of patient and crew. The Telecommunicator is responsible for determination of what equipment and personnel should be utilized based on information received; consultation with field supervisors and management to ensure efficiency; providing assistance as quickly as possible.

The Telecommunicator should make record of all processing in CAD system for future reference; accuracy for call entry is paramount. The Telecommunicator should utilize pre schedule call information to coordinate scheduled resources for the following day in an effective manner. The Telecommunicator should provide reporting information including, but not limited to, daily call statistics, facility use, unit utilization, and transport information to operations and management.

The Telecommunicator should be knowledgeable of expectations and Standard Operating Procedures. The Telecommunicator should commit one’s self to quality of service offered and overall goals of service; commit to highest level of service for both external and internal users; maintain knowledge of market and facility specifics; be familiar with market area; report areas of concern to operations or management, dependent on nature.

The Telecommunicator should maintain current status of all available resources and utilize them in an efficient manner; coordinate unit down time and obtain information for preventative maintenance. The Telecommunicator should complete daily reports in order to provide all pertinent information to those individuals replacing them.

The Telecommunication should perform and appear with professionalism in mind at all times.

Required Training / Qualifications

High School Diploma or G.E.D.

Cardiopulmonary Resuscitation Certification

Typing Skills (35 words per minute or greater)

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Retirement plan

Schedule:

• 12 hour shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $17 - $20