Patient Care Coordinator

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma’s Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals

• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary

The Patient Care Coordinator is responsible for providing excellent customer service and serving as the first point of contact for both patients and physicians. This role involves reviewing patient profiles, scheduling medication deliveries, arranging nursing services, and collecting key clinical information through URAC patient assessments.

Schedule Details 

• Location: On-Site (Laguna Hills, CA)
  
• Hours: Monday-Friday, with specific times to be determined and discussed during the interview.

Duties and Responsibilities

• Deliver excellent customer service by making and receiving inbound and outbound calls related to medication delivery
• Review notes before confirming delivery, and communicate with patients or physicians regarding insurance investigations and patient responsibilities
• Collect key clinical data via URAC patient assessments
• Ensure accurate scheduling for medication deliveries, medication storage instructions, new patient packets, and refill procedures
• Collect applicable co-payments from patients during scheduling (credit card, debit card, etc.)
• Process credit and debit card payments for all major medical and self-pay patients
• Schedule timely deliveries of medication and nursing services for AIC and home infusion patients to ensure compliance with treatment plans
• Document all necessary information in the appropriate system, ensuring the correct ship date and delivery address are recorded
• Verify the accuracy of patient charts, including addresses, medication shipping details, and insurance authorization
• Notify RPH/RN of any patient side effects or requests
• Resolve issues promptly and document all relevant information on patient records
• Report any misconduct, suspicious, or unethical activities to the Compliance Officer
• Represent the company professionally and courteously in all job-related interactions
• Serve as a liaison between departments and patients
• Perform other duties as assigned

Required Qualifications

• 1 years of customer service experience
• Exceptional customer service skills with a strong ability to communicate clearly and effectively, both verbally and in writing
• Strong interpersonal skills, telephone customer service abilities, and relationship-building expertise
• Ability to adapt communication style to fit different callers and situations
• Fluent in reading, writing, and speaking English
• Excellent time management, organizational skills, and attention to detail
• Proficient in Microsoft Office programs, including Word, Excel, and Outlook
• Typing speed of at least 30 words per minute
• Ability to manage multiple tasks simultaneously and work effectively under pressure
• Self-motivated, quick learner, and able to work independently or as part of a team

Preferred Qualifications

• Experience in a special pharmacy setting
• Pharmacy Technician certification highly preferred but not required
• Spanish-speaking skills are a plus
• CPR certification and experience highly preferred but not required
• Previous experience in IV patient scheduling, IVIG care coordination, or similar roles is highly preferred but not required

AmeriPharma’s Mission Statement 

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.

Salary : $24 - $27