Assistant Director of Operations

Description

Position: Assistant Director of Operations    

Type:   911 & IFT

FTE: Full-time

State:  Michigan

 

 

About AmeriPro Health:

At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time.

• Critical Care
• Advanced Life Support
• Basic Life Support
• Medical transportation
• And much more

 

Value based services & equipment:

• Paramedic Advanced Life Support Ambulances
• New Quick Response Units
• State-of-the-art equipment

• Zoll® X Series cardiac monitors
• Zoll EMV ® ventilators
• Sapphire transport infusion pump
• LUCAS devices on 911 units

 

 

Compensation and Benefits:

Benefits for Full-time positions include: 

• Market leading pay rates
• Personal Time Off (graduated based upon years of service with AmeriPro)
• Expansive benefits package to include: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies)
• 401(k) retirement plan with a company match
• Tuition reimbursement
• Supportive leadership
• Professional development & opportunities for advancement
• Flexible scheduling options
• Employee assistance programs (EAP)

 

Job Description:

Summary:  The fundamental responsibility of the Assistant Director of Operations is to assist in leading all aspects of IFT and 911 private ambulance service.  This position leads clinical operations, team engagement, operational performance, communications center operations, market customer service and other roles to ensure excellence in patient care, customer service and business performance.  This role works closely with the executive team on short and long-range budget preparation and assumes responsibility for assigned budget areas, direct expenditures, and net revenue against the operating budget; development of operational structure and oversees all staffing personnel to ensure adequate coverage within the divisions; projection of needs, service expansion and delivery

 

 

Essential Duties and Responsibilities:

• Provides overall direction for the prompt and efficient response of ambulance personnel and specialty transport, providing the highest level of care, customer service and hospital contract compliance. 

• Work includes hiring, training, performance evaluations, and discipline action, and final authority with HR and Director of Operations in hiring and dismissal. 

• Manages daily response vehicle coverage utilizing the proper personnel within the budgeted parameters. 

• Monitors weekly metric and budget performance and takes necessary step to correct variances where required. 

• Responsible for annual budget development and communicating performance expectation to all divisional leaders. 

• Provides open communications to managers, supervisors and staff enhancing engagement throughout the division. 

• Coordinates with Billing to ensure the accurate application of charting and billing related data. 

• Ensures the daily readiness of all vehicles and related equipment and makes the recommendation for required replacements within the annual capital budget. 

• Monitors staff performance to ensure adequate supervision, consistent performance feedback, timely performance appraisals, appropriate corrective action, equitable promotion opportunities and all other related communications. 

• Ensures compliance with all federal, state, and local laws, rules, regulations, and ordinances as they pertain to EMS operations within the respective jurisdictional region. 

• Remains available 24 hours per day via cell phone for divisional needs and provides adequate replacement coverage when necessary. 

• Develops a monthly report to the COO for the review and analysis of operational data to ensure all metrics and performance criteria are met. 

• Coordinates procedures and regulations as well as attend meetings with agencies served. 

• Participates in development, evaluation, and revision of protocols. Handles personnel functions for staff; Ensures training meets State certification requirements; monitors and evaluates work. 

• Provides liaison services between the division, the hospital and other public safety agencies. 

• Functions as Power of Attorney for schedule II and IV medications. 

• Research technology and implements revised programs and services. 

• Responds to complaints, questions, and information about the services. 

• Assures the maintenance and completion of records, reports, and other information required in this field. Prepares and submits various reports as required by local, state, and federal governments; oversees filing and maintenance of reports, records, and other documents as required by federal, state, and local laws and regulations. 

• Collaborates with the leaders and Medical Director to ensure compliance with medical protocols and training requirements. 

• Attends seminars, conferences, workshops, classes, lectures, etc., and reviews professional literature, as appropriate, to enhance and maintain knowledge of trends and developments in fields of emergency services response. 

• Coordinates with Director of Talent Acquisition for recruitment needs and Education to ensure the adequate training programs for new hire and continuing education requirements. 

• Monitors Communications Center to ensure response; oversees and ensures optimal deployment and accountability for physical resources. 

• Other duties as assigned. 

Qualifications

Non-Essential Duties and Responsibilities 

• Perform other duties as assigned. 

 

Supervisory Responsibility: 

• This position supervises all field operations staff 

 

Physical Requirements- (Field Employees Only) 

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb, stand, or balance. The employee must frequently lift and/or move up to 180 pounds and occasionally lift and/or move up to 300 pounds with assistance from others. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

 

 

Minimum Qualifications: 

• Associates or bachelor’s degree, EMS, Business or Healthcare Administration 

• (5) Five years’ experience in emergency services as an EMT-Paramedic or higher level 
• Minimum of (5) five years leadership experience in the private EMS/Medical Transportation Industry 

  

Education/Licensing/Certification:  

• State or National Registered Paramedic  

• Current State Driver’s License 

 

Other Knowledge and Skills:  

• Exceptional professional written, verbal communication and interpersonal skills  

• Ability to communicate and interact with officials at all levels of government and to work effectively with a wide range of constituencies in a diverse community.  
• Ability to motivate teams and simultaneously manage several projects.  
• Demonstrated ability to lead teams and problem solve 

• Demonstrated ability to supervise, motivate, train and evaluate field teams 

• Demonstrated ability to prepare clear and concise reporting, documents and data 

• Thorough knowledge of federal, state, and local policies, procedures, and regulations pertaining to emergency services including rescue operations and natural and man-made disaster planning and operations.  Thorough knowledge of resources available for emergency assistance from local, state, and federal agencies. Thorough knowledge of emergency medical principles, practices, and procedures. 

 

Working Environment: 

Due to the nature of EMS Care working conditions, employees may be exposed to inclement weather, potential hazardous conditions, psychological stressors, diseases and other illnesses. Frequent interruptions, work pressure, difficult personalities and irregularities in work schedule are expected. Employee is subject to continually changing deadlines, while performing the duties of this job. The employee will be occasionally required to attend meetings, some of which may take place outside of regular working hours. The employee will occasionally go for periods of time without sleep, food, or breaks as determined by call load.   

 

 

AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Join us today and make a difference as a Paramedic at AmeriPro. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need.

 

 

AmeriPro Health is proud to be an Equal Opportunity Employer. We strongly believe in the power of diversity and inclusion; we celebrate how this diversity fuels our innovation and allows each of us to better serve the diverse needs of our patients and partners.

 

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