Field Operations Supervisor / Shift Captain

Description

Position:  Field Operations Supervisor      

Type:   911

FTE: Full-time

County: Polk

State:  Tennessee

Calling all talented Paramedics! Join us today and continue saving lives & making a difference in our local communities. 

About AmeriPro Health:

At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time.

• Critical Care
• Advanced Life Support
• Basic Life Support
• Medical transportation
• And much more

Value based services & equipment:

• Paramedic Advanced Life Support Ambulances
• New Quick Response Units
• State-of-the-art equipment

• Zoll® X Series cardiac monitors
• Zoll EMV ® ventilators
• Sapphire transport infusion pump
• LUCAS devices on 911 units

Compensation and Benefits:

Benefits for Full-time positions include: 

• Market leading pay rates
• Personal Time Off (graduated based upon years of service with AmeriPro)
• Expansive benefits package to include: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies)
• 401(k) retirement plan with a company match
• Tuition reimbursement
• Supportive leadership
• Professional development & opportunities for advancement
• Flexible scheduling options
• Employee assistance programs (EAP)

Job Description:

Summary:

Position is responsible for the daily supervision of the EMS field operations in the absence of senior management.  Assures adequate zone coverage, compliance, and serves as AmeriPro’s liaison with outside responding agencies and personnel. Employees hired into this position are subject to a six month introductory probationary period.

Essential Duties and Responsibilities:

• Supervises day-to-day field operation employees in the absence of senior management.
• Ensures field employees have the required equipment to perform the essential functions of their assigned duties.
• Serves as liaison for field staff to other departments (i.e., Training, CQI, Payroll, Human Resources, Billing, Communication.)
• Prepares appropriate involving mechanical breakdowns, accident investigation, exposures, daily shift activities, and other incidents that may occur.
• Responsible for maintaining daily schedule and discrepancies.
• Maintains appropriate training records, maintenance records, and any required state of Tennessee records.
• Responsible for ensuring all units have adequate supplies as well as ensuring all supplies are ordered.
• Ensures assigned employees consistently adhere to policies, procedures, guidelines, directives and standards. 
• Ensures that Patient Care Protocols are adhered to.
• Assist the Director in evaluating the performance of employees assigned to him/her, maintain attendance records, and ensure employees maintain required certifications.
• Supervisors and monitors the overall deployment and efficiency of the established system.
• Shall perform the duties outlined in the Paramedic Job Description as required.
• Performs all of the above functions in accordance with established financial and operational plans and goals pertaining to cost effectiveness and efficient management.
• Shall respond to the scene of calls with crews and shall assume transport sector officer and coordinate ambulance transport in the event of a Mass Casualty Incident
• Will first respond on calls that they are the closest resource, will also have mandatory response needs based on acuity of call, i.e., DOA, Multi System Trauma, Life Threatening Emergencies, etc.

Qualifications

Minimum Operations Supervisor Qualifications:

• High School Diploma or GED
• Minimum of 2 years of experience in the EMS field preferred.
• Certified Paramedic, ACLS, and BLS. Preferred certifications inbPPC/PALS, PHTLS/BTLS
• Current Drivers License.
• Excellent organizational and leadership skills.
• Effective written and verbal skills, including proper spelling and grammar.
• Basic computer literacy, including MS Word and Excel.
• FEMA IS certs: (IS-100; IS-200; IS-700; IS-900)

Knowledge, Skills and Ability:

• Knowledge of methods and techniques for providing on-site emergency medical services.
• Knowledge of company medical director approved protocols and standing orders.
• Ability to read and interpret local maps.
• Demonstrated skills in the successful completion of multiple, simultaneous and rapidly emergent tasks.
• Demonstrated ability to read and understand medical terminology.
• Demonstrated ability to write reports, and correspondence.
• Demonstrated ability to effectively present information and respond to questions regarding patient care, Puckett EMS operations and other customer service issues.
• Demonstrated ability to utilize personal computer systems including PCR reporting, email and MDT applications.
• Demonstrated ability to represent AmeriPro EMS and other team members as an EMS professional.
• Demonstrated ability to utilize a ventilator in a clinical environment.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, climb, stand, or balance. The employee must frequently lift and/or move up to 180 pounds and occasionally lift and/or move up to 300 pounds with assistance from others. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Environment:

Due to the nature of EMS Care working conditions, employees may be exposed to inclement weather, potentially hazardous conditions, psychological stressors, diseases and other illnesses. Frequent interruptions, work pressure, difficult personalities and irregularities in the work schedule are expected. Employee is subject to continually changing deadlines, while performing the duties of this job. The employee will be occasionally required to attend meetings, some of which may take place outside of regular working hours. The employee will occasionally go for periods of time without sleep, food, or breaks as determined by call load.

AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Join us today and make a difference as a Paramedic at AmeriPro. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need.

AmeriPro Health is proud to be an Equal Opportunity Employer. We strongly believe in the power of diversity and inclusion; we celebrate how this diversity fuels our innovation and allows each of us to better serve the diverse needs of our patients and partners.

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