Quality Assurance Liaison

Description

Position:  Quality Assurance Liaison      
FTE: Full-time
Remote

About AmeriPro Health:  At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time. 
•    Critical Care
•    Advanced Life Support
•    Basic Life Support
•    Medical transportation
•    And much more

Value based services & equipment: 
•    Paramedic Advanced Life Support Ambulances 
•    New Quick Response Units 
•    State-of-the-art equipment 
•    Zoll® X Series cardiac monitors 
•    Zoll EMV ® ventilators 
•    Sapphire transport infusion pump
•    LUCAS devices on 911 units

Compensation and Benefits: 
Benefits for Full-time positions include:  
•    Market leading pay rates
•    Personal Time Off (graduated based upon years of service with AmeriPro)
•    Expansive benefits package to include: (Medical; Dental; Vision; short-term disability; Life, Accident and Cancer insurance policies) 
•    401(k) retirement plan with a company match 
•    Tuition reimbursement
•    Supportive leadership
•    Professional development & opportunities for advancement 
•    Flexible scheduling options
•    Employee assistance programs (EAP)

Job Description:
Overview:
The Quality Assurance Liaison at AmeriPro Health is a pivotal link between our company and its current and potential partners. This role is dedicated to ensuring the highest satisfaction among our current clients, addressing their needs and concerns.  Simultaneously, the position will require the individual to work closely with the Growth and Expansion (G&E) team in identifying new opportunities to expand our footprint. The Quality Assurance Liaison will contribute to AmeriPro Health's mission of transforming patient care and operational efficiency across the assigned footprint by embodying our core values of professionalism, integrity, and commitment.
 

KEY Responsibilities: 

KEY Responsibilities:

1. 1. Client Relationship Management: Serve as the primary point of contact for our existing hospital systems. You will regularly visit these partners to ensure their needs are met, address any issues promptly, and gather feedback to enhance our services.
   2. Seek new partnership opportunities within the healthcare and emergency services sector. This includes conducting market research, networking, and initiating meetings for the G&E team to pursue. Grow transport volume within our current clients and strengthen customer loyalty.
   3. Strategic Planning: Collaborate with the G&E directors to develop and implement strategies for sustained growth and client satisfaction. This includes setting client retention and acquisition targets and devising tactics to achieve these goals.
   4. Reporting and Analysis: Regularly report client satisfaction, resolved issues, and opportunities pursued utilizing the Salesforce CRM. Use data-driven insights to inform strategies for improving service delivery and expanding our client base.
   5. Brand Ambassador: You will represent AmeriPro Health at industry events, luncheons, and meetings. You will promote our mission, services, and values to enhance our brand recognition and reputation.

Qualifications

Qualifications:

• Proven experience in client relationship management, preferably in the healthcare or EMS sectors.
• Strong interpersonal and communication skills, with the ability to engage effectively with a variety of stakeholders.
• Strategic thinker with a track record of driving growth and improving client satisfaction.
• Proficiency in MS Office Suite.
• Willingness to travel regularly to visit clients and pursue new business opportunities.
• Schedule flexibility which may include nights and occasionally weekends.

Knowledge, Skills and Ability:

• Knowledge of methods and techniques for providing on-site emergency medical services.
• Knowledge of company medical director approved protocols and standing orders.
• Ability to read and interpret local maps.
• Demonstrated skills in the successful completion of multiple, simultaneous and rapidly emergent tasks.
• Demonstrated ability to read and understand medical terminology.
• Demonstrated ability to write reports, and correspondence.
• Demonstrated ability to effectively present information and respond to questions regarding patient care, Puckett EMS operations and other customer service issues.
• Demonstrated ability to utilize personal computer systems including PCR reporting, email and MDT applications.
• Demonstrated ability to represent AmeriPro EMS and other team members as an EMS professional.
• Demonstrated ability to utilize a ventilator in a clinical environment.

Plan for Success:

•             First 90 Days: Focus on understanding AmeriPro Health’s current operations, services, and client portfolio. Establish relationships with key personnel within our existing client base and familiarize yourself with their needs and feedback.

•             Next 6 Months: Begin implementing strategies for client retention and satisfaction while simultaneously identifying potential clients. Set realistic targets for new partnerships and develop a roadmap for achieving these targets.

•             Ongoing: Utilize resources to continuously evaluate the effectiveness of strategies and tactics, adapting as necessary to ensure client satisfaction and business growth. Foster a team culture of excellence and innovation, always striving to exceed expectations.  Also collect feedback on both crew and client performance and work with the G&E team, local operations, C-suite to problems solve and provide solutions for improvement.

AmeriPro Health is proud to be an Equal Opportunity Employer. We strongly believe in the power of diversity and inclusion; we celebrate how this diversity fuels our innovation and allows each of us to better serve the diverse needs of our patients and partners.

AmeriPro Health is dedicated to prioritizing people first, and we are committed to fostering an inclusive environment where individuals can be their authentic selves.

#AmeriPro