What are the responsibilities and job description for the Branch Operations Manager position at AmeriServ Financial Bank?
AmeriServ Financial Bank is seeking an experienced Branch Operations Manager to oversee the day-to-day activities of our retail branches. This role requires a strong leader who can provide guidance, training, and supervision to branch personnel.
Key Responsibilities:
- Develop and implement business strategies to drive sales growth and customer satisfaction
- Motivate staff to deliver exceptional customer service and promote a positive work environment
- Ensure compliance with regulatory requirements and internal policies
This role also involves coordinating Teller operations, documenting business development efforts, and exercising personnel leadership concerning recruitment, recognition, scheduling, coaching, training, evaluations, and adherence to collective bargaining agreements.
Requirements:
- Bachelor's degree in Business Administration or similar
- Minimum of 5 years of experience in branch operations and sales, with proven supervisory/management experience
Work Environment:
This job operates in a professional office environment, requiring frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Competencies:
- Communication Proficiency
- Supervisory Experience
- Comfortable with Microsoft Applications
- Deadline Oriented
- Organizational Skills
- Independent Judgement
- Ethical Conduct
