Casino Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Deliver internal and external guest service through Ameristar’s core values.
• Create an atmosphere that induces guests to have Ameristar Casino Resort and Spa as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees to provide superior customer service.
• Hire, train, motivate, evaluate, and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training, and resources to accomplish established department objectives.
• Oversees the development of daily schedule to ensure adequate staffing levels for pit and floor operations.
• Assists in establishing gaming policies, procedures, and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations.
• Opens, closes, and yields games to provide optimal labor efficiency and customer service.
• Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action.
• Reports any suspected irregular or illegal gaming practices to the Surveillance Department and VP of Casino Operations to ensure that gaming policies and regulations are always observed.
• Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls.
• Grants complimentary services to high limit players according to established guidelines and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers.
• Responsible for directing special projects as assigned by VP of Casino Operations, including development, implementation, effectiveness, and evaluation.
• Ability to observe and identify suspected cheaters, as well as to observe and direct actions of subordinates.
• Ability to use all equipment associated with the position, including, but not limited to, computer keyboard.
• Ability to communicate effectively with customers and all levels of employees. Ability to review and comprehend all necessary documentation.
• Ability to effectively and efficiently move around work area.
• This position spends the majority of shift on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.

BRING US YOUR BEST.

• Complete knowledge of all games on the casino floor, including rules and cheating methods.
• Strong understanding of theoretical win.
• Strong understanding of at least one count system and basic strategy.
• Strong mathematical and analytical skills required.
• Strong written and verbal communication skills.
• Ability to develop and motivate a diverse work force.
• Knowledge of casino marketing practices preferred.
• Knowledge of budget process, financial statements, accounting principles, and property policies and procedures.
• Must be able to obtain and maintain a Colorado Gaming License

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Salary : $90,000