Office Manager

We are looking for an experienced candidate with expertise in delivering quality and efficient customer service to patients and caregivers. The role entails overseeing a team of service coordinators through daily management, including training, coaching, problem-solving, and recognition, to ensure the team performs effectively and efficiently.

Job description

· Proven experience in office management

· Excellent organizational and multitasking skills

· Maintain all staff and contract personnel files.

· Maintain master files of personnel evaluations and makes copies, on monthly basis, for the appropriate department supervisor

· Ensure all information regarding clients and employees is documented thoroughly in accordance with company policy.

· Greet people as they enter the Agency, answers calls, answers general information questions, screens visitors and delivers messages.

· Do all necessary copying and all necessary filing.

· Use Sandata Software to monitor missed visits, verify Electronic Visit Verification (EVV), and address any issues.

· Manage and maintain the daily, weekly, and monthly schedules for clients and caregivers.

· Communicate effectively with caregivers, clients, and their families to ensure smooth delivery of care services.

· Monitor schedule changes and update caregiver and clients as necessary.

· Get a full report from the supervisor on staffing and services expected.

· Give the supervisor a weekly report off all in office and on-call activities.

· Validate caregiver hours worked, routing appropriately for payroll processing.

· Check compliance of visits done (on master schedule) after all notes are matched to charges, brings any scheduling problems to the supervisor's attention immediately

· Come to weekly staff meetings prepared to discuss Caregiver issues or concerns, Client issues or concerns, Staffing needs/concerns/challenges, and Clean up caregiver and Client census (weekly)

· Perform other duties as assigned by the Supervisor, CM or Administrator.

POSITION QUALIFICATION

· High school diploma/GED required, Associate’s degree or administrative training is preferred

· Experience as a coordinator or office manager, preferably in the health field.

· One to two years of recruiting experience in Home Care

· Position is stressful in terms of meeting deadlines.

· It is primarily a desk job, which essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication

· Proficiency with Sandata software preferred.

· Excellent verbal and written communication skills.

· Advanced computer skills in business-related applications

· Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

· Excellent organizational skills and attention to detail.

· Proficient with Microsoft Office Suite or related software.

· Proficient with or the ability to quickly learn office management, human resource information system (HRIS), and similar computer applications

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40.00 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Office management: 2 years (Required)
• Supervising: 1 year (Preferred)

Ability to Commute:

• Columbus, OH 43231 (Preferred)

Work Location: In person

Salary : $18 - $21