What are the responsibilities and job description for the Associate Claims Adjuster position at Amerisure Insurance?
Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium and $1.15 billion in surplus.
Amerisure is hiring for an Associate Claims Adjuster to help support the claims department. This role will assist adjusters with all phases of the claim lifecycle. The ideal candidate will also possess the following skill set.
Summary Statement
The Claims Associate provides quality assistance to adjusters at all phases of the claim lifecycle to drive the claim to timely conclusion. Supports the success of the organization through interactions with agencies, policyholders, and employees. This individual will handle incoming calls and mail for the claims department and facilitate tasks and processes to aid the adjuster to process claims accurately and efficiently.
Essential Tasks/Major Duties
Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.
Amerisure is hiring for an Associate Claims Adjuster to help support the claims department. This role will assist adjusters with all phases of the claim lifecycle. The ideal candidate will also possess the following skill set.
Summary Statement
The Claims Associate provides quality assistance to adjusters at all phases of the claim lifecycle to drive the claim to timely conclusion. Supports the success of the organization through interactions with agencies, policyholders, and employees. This individual will handle incoming calls and mail for the claims department and facilitate tasks and processes to aid the adjuster to process claims accurately and efficiently.
Essential Tasks/Major Duties
- Respond to inquiries from policyholders, claimants, injured workers, and other stakeholders regarding claim status, receipt of payment or bills, and other claim-related questions.
- Obtain and verify information by gathering missing or incomplete details from relevant parties, including policyholders, claimants, witnesses, and external vendors, to support accurate claim processing.
- Assist with claim documentation by preparing and submitting require state filings, closing documents, and other administrative support requests on behalf of adjusters.
- Draft and distribute correspondence to policyholders, claimants, injured workers, or agents in accordance with company standards and regulatory requirements.
- Maintain accurate claim records by entering data into the claims management system and ensuring all documentation is complete and up to date.
- Coordinate external vendors by engaging appraisers, attorneys, and contractors, to support the claims process.
- Process payments and invoices by reviewing and issuing payments in accordance with company policies and adjuster direction.
- Associate's degree or equivalent combination of education and experience.
- 1 year of experience in insurance, claims, or customer service is preferred.
- Ability to obtain appropriate state licensing as required.
- Proficiency in Microsoft Office Suite.
- Familiarity with claims management software preferred.
- Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
- Excellent verbal and written communication skills with the ability to interact with internal and external customers.
- Demonstrated ability to organize and prioritize work to ensure timely deadlines.
- Demonstrated ability to input data with a high accuracy rating, and strong attention to detail.
Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.
