What are the responsibilities and job description for the Call Center Representative position at Amerit Consulting?
Position Details :
Job Title : Call Center Rep
Pay Rate : $20 per hour on W2
Training Schedule : 9 : 00 AM – 5 : 30 PM EST
Post-Training Schedule : 11 : 30 AM – 8 : 00 PM EST
Location : Onsite only at 11800 Weston Parkway, Cary, NC 27513
Ideal Candidate Traits :
Comfortable working independently with minimal guidance after training
Reliable transportation and availability to work onsite for the entire contract period
Availability to work any schedule between 8 : 00 AM and 8 : 00 PM
Required Skills :
Proficiency in Outlook, Teams, Excel
At least 1 year of high call volume customer support experience
Ability to multi-task and operate multiple screens simultaneously
Perks of the Assignment :
Free gym access in the building
Limited Saturday work
Cross-training opportunities in other departments
Potential for temp-to-perm hire
Job Responsibilities :
Serve as the primary resource for inbound calls, addressing non-clinical customer inquiries, such as prescription status or financial information
Handle inbound and outbound calls to schedule medication delivery and ensure accurate information is recorded in the system
Directly respond to customer inquiries or route calls to appropriate staff to ensure prompt resolution
Update progress notes to ensure other team members can easily assess the status of the referral
Provide customer service through management information systems, including answering questions about refill needs, verifying insurance, and providing invoice copies
Answer patient inquiries during refill scheduling and transfer calls to the clinical team when necessary
Identify and report adverse events and product complaints to ensure patient safety
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