HR Operations Representative ** Hybrid role; GA or TX

Overview:

Our client, a Global Fortune 50 organization and one of the world’s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished HR Operations Representative.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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Location: (1110 Sanctuary Parkway, Alpharetta, GA 30009) or (6535 N. State Highway 161, Irving, TX 75039)

Duration: 8 months contract w/ possibility of extension

Important Notes:

• Hybrid role.
• Work Schedule: Mon – Fri, 09:30am – 06:00pm Central Time.
• Perks of the Assignment: Opportunity for growth and learning, inclusion in team meetings, inclusive and dynamic environment.

Description:

• Handle telephonic and electronic inquiries from employees, managers, former employees, dependents, and external agencies.
• Your role involves providing direct resolutions or appropriately routing inquiries to relevant Operations or Shared Service departments.
• Respond to employee or people leader questions promptly and with empathy and accurately.
• Navigate multiple HR systems to identify resources to assist employees and people leaders and ensure thorough case documentation.
• Serve as first point of contact for HR questions, responding to all Employee Care General Queue inquiries with integrity and confidentiality.
• Address and resolve issues received through the Employee Center for employees and people leaders, while also offering user navigation support and general routine inquiry assistance for HR systems, programs, and policies.
• Apply business acumen and understanding of McKesson policy and programs to answer general employee inquiries.
• Provide transaction support for employee life cycle events with end-to-end process orientation.
• Use judgement to escalate HR Support inquiries to the leadership team when ambiguous or requires more expertise to address or route appropriately.
• Determine appropriate department, resource or team lead to route inquiries that cannot be resolved by the Employee Care General Queue alone.
• Ensure that each inquiry is met with a thorough and accurate response.
• Skilled in creating comprehensive and detailed case documentation.
• Use critical analysis and problem solving to resolve the issue before escalating or routing to another department.
• Provide high level customer service by ensuring employee questions are fully addressed, providing follow-up to ensure that each case is fully resolved.
• Collaboration – Work closely with internal partners. Foster and maintain strong, collaborative relationships with partners.
• Support Employee Care Operations – Be proficient in Employee Care systems and operations to support the broader Employee Care team as needed. This support may include, but is not limited to, aiding in scheduling and other operational tasks, assisting with the Employee Care virtual assistant chatbot, managing cases within ServiceNow, and contributing to continuous improvement initiatives. A well-rounded understanding of these areas is crucial for ensuring smooth operations and enhancing service delivery.

Qualifications:

• Associates degree or equivalent experience required. (Bachelor’s degree preferred) in human resources, business administration, organizational development, or related equivalent experience.
• Minimum two (2) years of human resources or customer service/call center experience.
• Communicate both verbally and in writing with clarity and respect.
• Be comfortable in a fast-paced environment that is technology enabled.
• Ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage complex initiatives involving multiple stakeholders.
• Should have strong communication, problem-solving, and multitasking skills, along with a strong attention to detail.
• Proficiency in HR systems (e.g., ADP) and contact center-related processes, including contact center reporting assistance.
• A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential.
• Comfortable with Microsoft office tools.
• ServiceNow experience preferred.
• Navigating multiple technology tools including such as SharePoint, chatbot/virtual agent assistants, knowledge repositories, Microsoft Teams, etc.
• Bi-Lingual (Spanish) is a plus.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.