Information Technology Support Specialist

Overview:

Our client, a mutual benefit corporation and health plan provider, seeks an accomplished IT Support Specialist.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

*********************************************************************

*** Location: El Dorado Hills, CA 95762

*** Duration: 3 months contract w/ possible extensions

Description:

• Flex between supporting customer calls/chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need).
• Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment Also support PC refresh activities.
• Perform software installation and troubleshooting.
• Communicate and resolve issues in a professional and timely manner.
• Adhere to established SLAs for calls and tickets.
• Assist users remotely using BeyondTrust application.
• Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications.
• Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc.
• Documenting processes and maintaining knowledge base articles.
• Use of knowledge base to identify solutions to user issues.
• Collaborating with internal departments to ensure that IT needs are met.
• Escalate, if required, unresolved problems to a higher level of support.
• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus.
• Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment.
• Troubleshoot issues related to hardware, network connectivity, printers, and software applications.
• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions.
• Engage service providers to solve other IT infrastructure issues.
• Ensure compliance with all policies & procedures in all related areas.
• Troubleshooting for known errors and workarounds.
• Self-motivated to find solutions to customer issues under guidance from senior members of the team.
• Provide support from within the office (this is not a remote position).
• Assist with various projects as needed.
• Ability to participate in on-call weekend rotation support.
• Ability to lift 40 pounds.
• Other duties as assigned.

Qualifications:

• 2 years bare minimum.
• Service Marketplace experience.
• Ticketing system experience.
• Active directory experience.
• Help Desk experience.
• Computer and equipment configuration.
• SMP.
• Organizational / Leadership experience.

***************************************************************

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.